Hi folks, I'm new here, this is my first post. But I'm certainly not new to the world of message boards! Ok enough about me. I have a question: WHAT THE HECK IS GOING ON AT UNIVERSAL? I ask because of two reasons: 1) The Back to the Future DVD's and the framing mistake with discs/movies 2&3. I realize there's a thread on this already but this thread isn't concetrating on the BTTF set. 2) ABBA Definitive Collection DVD THIS, my friends, is the thorn in my side. The sum of the two above situations makes me wonder if Universal has been taken over by interns. Ok first of all, yes I am an ABBA fan. It goes back to my youth spent in Syndey, Australia. Now let me get to the meat of the problem. When Universal transfered some of the music video clips for the DVD, some of which were actually first shot on video, they decided to add a little something in the transfer process to DVD that resulted in a grainy look to otherwise prestine and clear clips such as Eagle, Chiquitita, and a few more. So what you get are videos that should look razor sharp, but because of the botched transfer they look like they've been dragged through a mud puddle. Thankfully it's only a few clips, as most were shot on film and those transfers look fine. But still, we're talking about 5 clips that have the technical problem and they're great songs. If you want to read more about this click below: http://www.abbamail.com/defcoll_dvdfixed.htm Alright so not only did Universal botch the BTTF boxed set they also botched the ABBA DVD. But wait, there's more! Universal has fixed the technical problem with the ABBA disc and they (supposedly) have put out fixed copies of the disc. Unfortunately(or if you want you can substitute "unfortunately" with "Universal") there is no way of telling what version is what from the packaging. You have to actually load the disc and look at the menu screen. If one particular song is spelled "Gimmie Gimmie Gimmie" with that additional 'i' before the 'e' you have a defective copy and the majority of the discs out there are from the initial defective run of the disc. That's besides obviously looking at certain clips and seeing the poor quality of the transfer. So in order to remedy the situation I returned my DVD to a store in hopes of exchaning it for a fixed copy. No luck. I ended up with another dud copy. Aha! I'll let Universal know about my situation! I emailed them and they eventually replied giving me a contact name at Universal and her address so I can mail the DVD back to get a fixed copy. Alrighty, so I get a package in the mail from Universal and it's the DVD. Woohoo! I put it in the player, load it up and the first thing I do is look to the menu to see if the song is spelled correctly, as the fixed copy should have. NOOOOOO! It's spelled Gimmie Gimmie Gimmie! I play the particular clips that had the problem and dammit they still have the ugly tranfer problem! THEY SENT ME ANOTHER DEFECTIVE DVD! Yeah so now I'm wondering what the @#*&! is going on over at Universal? They issue defective discs and when you proceed with the normal protocal of sending the dud copy back they send out yet another dud copy! I emailed my contact at Universal this morning. I was nice but direct. I told her that I don't feel that I should incur any further costs in trying to attain a fixed ABBA DVD and dammit I shouldn't!(right?) And God help me when I try and return my BTTF discs. I hope they send me the right ones in return and not the same defective discs. But that's an issue I'll have tackle after I get this ABBA debacle resolved. C'mon, Universal! Act like the gigantic corporate entity that you are instead of a garage-based home video start-up made up of a kid and a burner! So if anyone knows what the deal is with Universal and their poor quality control issue, chime in. Does it concern Vivendi?