Serendipity: Possible Glitch with the Credits' Text using RP91 Panasonic???? (1 Viewer)

[JamesHB]

I spoke with Buena Vista (800-477-2811) today and they informed me that they are aware of this defect. They are sending a replacement disc and a return mailer for the bad disc. They asked for the disc id number on the data side of the disc near the disc's center and for the make and model of my dvd players. They were very helpful and easy to deal with.

 

[ChrisA]

I just watched this the other night ... same problems. I guess I'll exchange it...

 

[Tim Glover]

Just finished watching this on my Pioneer 414 and the same probs occured. Guess I will try the toll free # and ask for a replacement.

 

[JohnS]

I called and they are sending a replacement.

But she told me it would be a few weeks or more, since they don't have any ready to ship out.

but nevertheless, I am glad I get it replaced

 

[JohnS]

Got my replacement copy in the mail.
Can't believe they actually sent me the new copy first.
Then I also got a postage free mailer sticker..to send back the bad one.
New one works great

 

[Gary W. Graley]

My exchange arrived today as well, good to have one without problems, though the other was minor, just aggravating, sending the old one back on Monday, just rewrapped using the bubble wrap envelope they sent it in.
A funny thing happened to me when I called them the first time, I had just bought the dvd Bandits and had that on my desk at work when I called, Serendipity was in my bag since I knew I needed a number off of it when they asked for it, but after calling I mixed it up and told the lady I had a problem with the movie Bandits...hehe, they didn't make the movie Bandits and suggested that I call the CORRECT company for any problems with the dvd...after hanging up I wondered what the heck? I know there is a problem, from this thread I emailed myself the phone number so how could I have gotten it mixed up? Then I re-read my email and the title of the email was ... Serendipity...duh! Called back praying I'd get a different lady and luckily I did, lucky me eh? or was it a Serendipitacious act?
G2

 

[Kevin P]

How long before the "fixed" copies are in stores? I've held off buying this disc until I can be sure to get a good copy the first time around. Will there be a way to identify the "fixed" version before purchase?

KJP

 

[JamesHB]

Got my replacement today too. Played fine in my Sony 550.

 

[Phil Tomaskovic]

I get the same problem on my Sony DVP-600 (their original carousel). It plays fine on my PC using Power DVD though. I reported it via video.com/support to see how their email support works. If I don't get a reply, I'll call.

 

[JohnS]

There is no way to tell, as far as I know.

Becuase all they send you is the DVD, not the case.

 

[Phil Tomaskovic]

Here's what I got in email from using their website to report the problem:
Dear Sir,
There is a new version of Serendipity available.
If you would like to give us a call at 1-800-477-2811, or
e-mail us with your full mailing address, we will be able
to get your information entered into our system to receive
a new copy of this DVD.
Thank You,
Chris Peotter
BVHE Technical Specialist
----- Forwarded by WDHE ReportProblem mailbox/amt on 05/20/2002 09:05 AM
-----
cc:
Subject: DVD Support Site Report-a-Problem
05/19/2002 12:20 AM
Name:
Phone:
E-Mail:
Country: US
TITLE: Serendipity
REFERENCE: H2962 G3191 L1 04 X44456.1
AUDIO: %%AUDIO%%
FEATURE: %%FEATURE%%
MENUS/NAVIGATION: %%MENUS/NAVIGATION%%
GAME: %%GAME%%
VIDEO: Yes
WONTPLAY: %%WONTPLAY%%
BONUSFEATURE: %%BONUSFEATURE%%
OTHER: %%OTHER%%
PROBLEM: chapter 16 40 secs into - video start breaking up while credits
are rolling
DVDMAKE: Sony
DVDMODEL: DVP-600
TVMAKE: Sony
TVMODEL: xbr250
OTHEREQUIP: Yes
REGION: REGION1
LANGUAGE:
WIDESCREEN:

 

[Phil Tomaskovic]

They sent me a new case and dvd immediately, but I get the same glitch in chapter 16. I might try again but it's not that big a deal. The new disc was more silver, the old one was more gold colored, but I couldn't find a number that distinguished them.