Screw Onkyo! I've HAD It !

Discussion in 'Archived Threads 2001-2004' started by Chuck C, Dec 12, 2001.

  1. Chuck C

    Chuck C Cinematographer

    Joined:
    Jan 6, 2001
    Messages:
    2,224
    Likes Received:
    1
    I loved my Onkyo 575x until ten minutes ago when the right channel amp died on me. I don't think I have a warranty since I bought it from Crazzy Eddies...so what's a guy to do now? repair shop?
     
  2. Seth T

    Seth T Stunt Coordinator

    Joined:
    Dec 8, 2000
    Messages:
    185
    Likes Received:
    0
    Uh...screw Onkyo because you decided to buy the reciever that you "loved" from a probable non-authorized dealer and now have a problem but haven't checked with said dealer to see if there's a warranty?

    Riiiight...

    I'd call Crazy Eddie's and check with them.

    Then call Onkyo and check with them.

    Then call local repair places.
     
  3. Ken Seeber

    Ken Seeber Supporting Actor

    Joined:
    Nov 5, 1999
    Messages:
    787
    Likes Received:
    2
    1) I'm with Seth. Sounds like an over-reaction to me. Why have you "had it" with Onkyo? That sounds more like a statement from someone who has had a series of problems, not a single incident.
    2) Are you sure the amp "died"? Could you have a short or a crossed wire in your right speaker connection somewhere? That would have blown a fuse, which is easy enough to fix yourself.
    3) I can confirm for a fact that Crazy Eddie is not an authorized Onkyo dealer. All of Onkyo's authorized Internet dealers are listed at www.onkyousa.com . The site also specifically states that Onkyo warranties are void if the unit was bought from an unauthorized dealer.
     
  4. John Morris

    John Morris Guest

    Chuck: you are probably covered... be careful what you say to CE tomorrow. Pretend you are a lawyer and ONLY say what you are specifically asked; kind of what Clinton did...

    "You bought this receiver from a "supposedly guaranteed seller" and here is what happened....
     
  5. PaulShady

    PaulShady Agent

    Joined:
    Sep 10, 2001
    Messages:
    38
    Likes Received:
    0
    Answer: Call Onkyo and give them your serial number. You actually recieved this fine piece of Equipment as a GIFT, and have NO IDEA where your GRANDMOTHER may have purchased it!

    I've heard/read on this forum that Onkyo covers their receivers, even when purchased from Non-authorized seller. Although I would never "volunteer" where I bought the receiver.

    Good luck,

    Paul
     
  6. Chuck C

    Chuck C Cinematographer

    Joined:
    Jan 6, 2001
    Messages:
    2,224
    Likes Received:
    1
    ha, okay guys....thanks for the help

    also, my heading is kind of a joke!
     
  7. Gerard Martin

    Gerard Martin Second Unit

    Joined:
    May 22, 2000
    Messages:
    366
    Likes Received:
    0
    I would hope so.
     
  8. JerryW

    JerryW Supporting Actor

    Joined:
    Feb 7, 2001
    Messages:
    640
    Likes Received:
    0
    Call CE and see if they'll replace it. If not, call Onkyo and say it was a gift, all will be right with the world. One of them will take care of it.
     
  9. Ches Campbell

    Ches Campbell Stunt Coordinator

    Joined:
    Nov 9, 2001
    Messages:
    194
    Likes Received:
    0
    JerryW,

    WHat does J6P Ja6P mean?

    CHuck,

    Dont worry man. I have had a fair share of products failing in my life and it always turns out all right.

    Later
     
  10. Mike Witt

    Mike Witt Stunt Coordinator

    Joined:
    Aug 10, 1999
    Messages:
    142
    Likes Received:
    0
    Chuck, let us know how this turns out. Good luck!
     
  11. John Morris

    John Morris Guest

     
  12. Seth T

    Seth T Stunt Coordinator

    Joined:
    Dec 8, 2000
    Messages:
    185
    Likes Received:
    0
    Heh...I like the "gift" idea. Seems reasonable to me.

    Only problem is, how would you prove when you bought it so it's under warranty without a receipt? Oh, you have a receipt to prove it? Well, look on the receipt for the store name...uh....

    Good luck anyway, I think companies should cover their hardware regardless of where it was resold.

    -Seth
     
  13. Kevin C Brown

    Kevin C Brown Producer

    Joined:
    Aug 3, 2000
    Messages:
    5,712
    Likes Received:
    0
    I like that gift idea too...
    As far as the warranty, based on serial number, Onkyo should at least be able to tell when it was manufactured, and then subsequently if it's still in warranty or not.
    Of course doesn't cover if a unit sits on a dealer's shelf for 6 months before you get it...
    [​IMG]
     
  14. Chuck C

    Chuck C Cinematographer

    Joined:
    Jan 6, 2001
    Messages:
    2,224
    Likes Received:
    1
    Oh ya, picking up my baby tomorrow...let's see, I sent it in sat 12-15-01, and I'm getting it back fri 12-28-01...not bad. I hope everything is alright. I think the original crazy eddies receipt worked. I'll let you guys know the good news tomorrow.
     
  15. DanaA

    DanaA Screenwriter

    Joined:
    Nov 21, 2001
    Messages:
    1,843
    Likes Received:
    1
    Chuck, I'm curious because I have an Onkyo too. Did you send it directly to Onkyo or did you send it to a factory authorized service center? Did they ask for a copy of the sale's receipt? I'm curious as to how difficult a process this was because I got mine from Sound Pros, who state that the full warranty will be honored, but that I might have to first ship it to them and that they in turn will ship it onto Onkyo if they can't fix it themselves.
     
  16. Chuck C

    Chuck C Cinematographer

    Joined:
    Jan 6, 2001
    Messages:
    2,224
    Likes Received:
    1
    I just got me a shiny new pair of speakers and tested out my recently fixing Onkyo today. Works like a charm.

    DanaA-I took it to an authorized service center. It took them under 14 days to fix like they promised, and it was covered under warranty, so I didn't have to pay a dime.

    Upon giving them the sales receipt (carzy eddies, unauthorized dealer I might add), they started repairs.

    Did I say I had it with Onkyo? I love Onkyo! again!
     

Share This Page