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Samsung 40M5300 TV Sound Dropouts with Vizio Soundbar

Discussion in 'Displays' started by Jon Baker, Dec 31, 2017.

  1. Jon Baker

    Jon Baker Second Unit

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    I am having audio dropouts which happen periodically where the sound with cut out for half a second. I am connecting using the Vizio Soundbar (model SB2920-C6). I have it connected via audio optical cable. I have even replaced the cable and still have the same issue. The Vizio Soundbar worked fine with my 27" Samsung, so I am thinking this may be an issue with the TV. I have gone through and checked all the settings. Also, tried connecting the soundbar using the other cables but none of them are recognized by the soundbar. I have also tried upgrading the firmware but its telling me there are no updates. I have tried just about everything and was hoping I can get some help here before I return the TV. If anyone has had any similar problems and can help me resolve this issue I would greatly appreciate it.
     
  2. Jon Baker

    Jon Baker Second Unit

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    So I've ruled out that it has anything to do with the soundbar connection to the TV since I am able to watch streaming movies from the smart TV with no issues. I am still having problems with the blu-ray player. I have tried 2 different ones now Sony BDP-S1100 and Sony BDP-S3700, updated the software, I have no cords crossing the HDMI, so now I am going to try watching using a different HDMI cable (the first one was Insignia brand from Best Buy). This is my final attempt, but I am hoping someone here can help me resolve the issue. Has anyone every had a problem similar to mine with HDMI connections?
     
  3. Jon Baker

    Jon Baker Second Unit

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    Ok, so I'm still having irregular audio dropouts even after changing the HDMI cable. I don't know what to do, or what settings. This is really frustrating to me because I really like the TV. The picture looks great, but I cannot enjoy a blu-ray or DVD with audio dropouts happening every 30 minutes or so. I was hoping to get some information here but I guess nobody else has experience this type of problem.
     
  4. Jon Baker

    Jon Baker Second Unit

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    This seems to be a HDMI handshake issue. The HDCP code is causing audio dropouts via the Sony blu-ray player. No way around this so I guess I'll be returning the TV and keep my smaller, earlier model that hasn't been updated with this encoding.
     

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