PhillJones
Second Unit
- Joined
- Jan 20, 2004
- Messages
- 472
Last week-end. The wife and I went to Texas for a family reunion. Our flight was delayed for maintainence reasons and we would have missed our connection. The story eventually turned out okay as we re-routed to my Wife's parents and drove down to the reunion with them from another city in Texas.
When we were negotiating with the person at the checkout desk. We asked them to put us up in a hotel in our connecting city as we'd be there overnight. They refused. I thought they had to do this by law but as it turns out, they don't. Since de-regulation, each airlines rule 240 is their own business and slowly, they're taking protections away. It seems they used to: rebook you on the next airplane that's going to the same place, irrespective of whether the seats are economy or first and which airline they belong to; and put you up in a hotel if you were stranded for more than four of the hours between 10PM and 6AM. It seems that AA have decided that they don't have to do that anymore. They'll book you on the next AA flight but only if it's the same ticket price. They'll put you up if they have any of their pre-reserved room left. They won't even use the same hotel if they've run out of AA alloted rooms. So it's the luck of the draw whether you sleep in a bed or on the chairs in the departure lounge.
They've also stopped serving meals at all as far as I can tell. It's no frills service at full service prices.
So much for customer service. I was appaulled at how rubish AA is.
Just thought I'd share,
Phill
When we were negotiating with the person at the checkout desk. We asked them to put us up in a hotel in our connecting city as we'd be there overnight. They refused. I thought they had to do this by law but as it turns out, they don't. Since de-regulation, each airlines rule 240 is their own business and slowly, they're taking protections away. It seems they used to: rebook you on the next airplane that's going to the same place, irrespective of whether the seats are economy or first and which airline they belong to; and put you up in a hotel if you were stranded for more than four of the hours between 10PM and 6AM. It seems that AA have decided that they don't have to do that anymore. They'll book you on the next AA flight but only if it's the same ticket price. They'll put you up if they have any of their pre-reserved room left. They won't even use the same hotel if they've run out of AA alloted rooms. So it's the luck of the draw whether you sleep in a bed or on the chairs in the departure lounge.
They've also stopped serving meals at all as far as I can tell. It's no frills service at full service prices.
So much for customer service. I was appaulled at how rubish AA is.
Just thought I'd share,
Phill