Bryce_H
Stunt Coordinator
- Joined
- Oct 20, 2004
- Messages
- 120
Hello everyone. Hoping someone here can help. I have several issues with my current Roku's that I am struggling with. Set up is as follows:
Path 1 is:
AT&T Fiber at 1Gbps
AT&T gateway
Asus RT-AC3200 Tri-band Wireless Gigabit Router
Roku Ultra connected via Cat6 with manually assigned IP
Denon AVR-X4300H via HDMI
Sony VPL-HW40ES projector via HDMI
Path 2:
AT&T Fiber at 1Gbps
AT&T gateway
Asus RT-AC3200 Tri-band Wireless Gigabit Router
Roku 2 (upgraded version) connected via Cat6 with manually assigned IP
Onkyo RC-260 via HDMI
Samsung 65" via HDMI
NOTE: I do not have dual routers set up (i.e. the AT&T Gateway and the Asus Router). The AT&T unit is just a gateway through the DMZ+ settings.
I have several issues that are driving me insane:
1) Amazon Prime - generally 15-20 minutes into a show or movie (both rented and "free" included with Prime) the show will stop and I get a popup box that says:
"Problem Occured
We are unable to play your video at this time. Please try again in a few minutes or contact Amazon Customer Service at: amazon.com/videohelp.
OK"
2) On the Roku Starz and HBOGO channels the Roku will actually freeze and restart.
3) on Netflix the picture is sometimes "jittery" - this was most noticeable during the show Sherlock
Things I have tried:
1) different Ethernet patch cables
2) different Ethernet ports in the wall
3) different HDMI cables
4) different Rokus (it is how I ended up with the Roku Ultra)
5) wired and wireless connection
6) system updates
7) extensive time with Amazon help desk (I have a special ticket in now- lucky me)
8) uninstalled/reinstalled the apps
9) deregistered/reregistered the Rokus
10) QoS on and off
given it happens across devices I am inclined to think it is something with router...
Any suggestions or help is greatly appreciated.
Thank you.
Path 1 is:
AT&T Fiber at 1Gbps
AT&T gateway
Asus RT-AC3200 Tri-band Wireless Gigabit Router
Roku Ultra connected via Cat6 with manually assigned IP
Denon AVR-X4300H via HDMI
Sony VPL-HW40ES projector via HDMI
Path 2:
AT&T Fiber at 1Gbps
AT&T gateway
Asus RT-AC3200 Tri-band Wireless Gigabit Router
Roku 2 (upgraded version) connected via Cat6 with manually assigned IP
Onkyo RC-260 via HDMI
Samsung 65" via HDMI
NOTE: I do not have dual routers set up (i.e. the AT&T Gateway and the Asus Router). The AT&T unit is just a gateway through the DMZ+ settings.
I have several issues that are driving me insane:
1) Amazon Prime - generally 15-20 minutes into a show or movie (both rented and "free" included with Prime) the show will stop and I get a popup box that says:
"Problem Occured
We are unable to play your video at this time. Please try again in a few minutes or contact Amazon Customer Service at: amazon.com/videohelp.
OK"
2) On the Roku Starz and HBOGO channels the Roku will actually freeze and restart.
3) on Netflix the picture is sometimes "jittery" - this was most noticeable during the show Sherlock
Things I have tried:
1) different Ethernet patch cables
2) different Ethernet ports in the wall
3) different HDMI cables
4) different Rokus (it is how I ended up with the Roku Ultra)
5) wired and wireless connection
6) system updates
7) extensive time with Amazon help desk (I have a special ticket in now- lucky me)
8) uninstalled/reinstalled the apps
9) deregistered/reregistered the Rokus
10) QoS on and off
given it happens across devices I am inclined to think it is something with router...
Any suggestions or help is greatly appreciated.
Thank you.