Right now I am hating UPS

Discussion in 'Archived Threads 2001-2004' started by Jason Co, Sep 27, 2002.

  1. Jason Co

    Jason Co Second Unit

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    I am sitting here at work, checking the stupid UPS website every 5 minutes. I am anxiously awaiting my SV 22-31 Pci that is due to arrive today. My wife is working at home all day so I am taking mental inventory of which movies I want to hear first. I even went home at lunch to maybe get there when the UPS guy shows...but no luck. All day and afternoon I check the website...same thing...in transit. My wife has to take my daughter to ballet class at 4, oh they will definitely be there before then.
    4:19 PM 1st delivery attempt no one home. DAAAAAAAAAMMMMNNNN!!!! I call, the lady tells me they will deliver it the next BUSINESS DAY!!!!
    [​IMG] [​IMG] [​IMG] [​IMG] YOU MEAN I HAVE TO WAIT TILL MONDAY????
    So now I have to sit in my house all weekend knowing my sub is less than 5 miles from my house and I can't get to it. This really bites.
    Jason
     
  2. David Von Pein

    David Von Pein Producer

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    Oh man, Jason, that blows!! Sorry about your dilemma. [​IMG]
    But just keep saying to yourself this weekend .... Good things come to those that wait. [​IMG]
     
  3. Ian Garton

    Ian Garton Extra

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    Jason, if you have a large enough vehicle, you could call UPS and ask them if you can pick up your parcel. If the truck gets to the UPS depot before the customer service desk closes, you may very well be able to pick it up this evening. If not, you may be able to pick it up tomorrow.

    I was sent a parcel last week via UPS. Delivery was scheduled for Friday, then rescheduled for Monday due to an incomplete address on the label. I managed to pick it up from UPS myself on Friday evening.
     
  4. Philip_G

    Philip_G Producer

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    the UPS counter in my town is open from 5pm-6pm and most trucks come back around 7pm so I'm screwed, and ups isn't at ALL willing to help. Sorry for your frustration, but UPS just plain sucks that way.

    though I leave my apartment unlocked when I'm expecting a package so the driver just leaves it inside the door *shhh*!

    at my old house the driver knew the code to open the garage door and left items inside the garage.
     
  5. Jason Reich

    Jason Reich Stunt Coordinator

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    Jason, man bad luck! :-(
    To avoid this in the future:
    When awaiting deleivery of new A/V gear...
    Call in sick, if your s/o is home send them shopping, this means you have ALL day to play with your new gear!!!
    I got my 22-31 pci last week, trust me it will be worth the wait!!! [​IMG]
     
  6. Jason Co

    Jason Co Second Unit

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    Ian,
    The lady that I talked to on the phone assured me there was no way possible to get the package until Monday. Of course our UPS place isn't open on Saturday.....what was I thinking???? open on Saturday????? I have been reading and looking at the svs site like a maniac. I have done everything short of printing out a life sized copy of an svs sub. Wait a minute.......honey do we have any more toner?????


    svs sub or bust,
    Jason
     
  7. Michael*K

    Michael*K Screenwriter

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    When I saw the thread title, I thought it was someone in agreement that the new "brown" ads are annoying as hell.
     
  8. Max Leung

    Max Leung Producer

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    Isn't UPS in reality a "chain" of independant couriers that decided to use the same logo/letterhead/uniforms?

    That would explain why UPS is called "oops" in Canada. Lousy service, and hidden duty/brokerage fees. Grrr. I HATE UPS. I'd rather use the US Postal Service or pay the known and upfront FedEx fees...
     
  9. Philip_G

    Philip_G Producer

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  10. DonRoeber

    DonRoeber Screenwriter

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    I've always been impressed by UPSs ability to screw up just about any delivery, trash the package, and be extremely customer unfriendly about just about everything. During my numerous dealings with them, I've learned that there is absolutley no way that they'll let you have a package until three delivery attempts have been made; even if you live 5 minutes away from the depot! It's very frustrating, to say the least. FedEx has always been great to me, as has the USPS.

    Fortunately, a good friend of mine has a store 10 minutes from my house. If someone has to ship something to me via UPS, I have it shipped there, and go get it myself.
     
  11. Wayne Bundrick

    Wayne Bundrick Cinematographer

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    Actually UPS owns the Mailboxes Etc. company too, although the stores are independent franchises.

    I recently had a package which arrived nine days late because they put it on a truck bound for the opposite coast. They should have every coast-to-coast truck stop in Dallas or Oklahoma City or some other hub in the midwest, unload the truck, re-sort all the packages, and put the packages back on trucks bound for their proper destinations. At least this would give a late package a chance to be only two days late instead of nine days late. But what difference does it make to UPS? A late package is still a late package no matter how late it is, so why should UPS do anything to help expedite a late package?
     
  12. Carl Johnson

    Carl Johnson Cinematographer

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    That wouldn't solve the problem, what they should do is put enough effort into sorting packages so they get get on the right truck every time. If a NY to Miami box accidentally got put on the truck to LA resorting in Dallas would just send it to Alaska using their current system.
     
  13. Max Leung

    Max Leung Producer

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    What? No rabid UPS supporters posting positive experiences yet? [​IMG]
     
  14. Marshall W. Carter

    Marshall W. Carter Stunt Coordinator

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    Perhaps if there was a single positive experience to mention...

    Same problem right now for me. I managed to pick up a new Samsung N-501 as a second DVD player for the bedroom, and they've made two attempts at delivery, both around 3:00pm on Thursday and Friday. I don't know about the rest of you, but I actually work for a living, and am rarely at home at that hour. The next attempt comes Monday, and if they try at that time again, I will not be home, as usual.

    UPS just plain out and out sucks, and I've had more things go wrong in shipment via UPS than FedEx and the USPS combined. Oh well...
     
  15. DonRoeber

    DonRoeber Screenwriter

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    Marshall,
    Call the number on the back of the dropoff sheet. Sometimes they can deliver the package to another location, such as your work. All depends on the mood of the operator and where you want the package rerouted to.
     
  16. Mike__D

    Mike__D Supporting Actor

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  17. Marshall W. Carter

    Marshall W. Carter Stunt Coordinator

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    Unfortunately for me, the nature of my job (construction/maintenance and the like, got tired of teaching [​IMG]) makes an alternate place of delivery kind of impossible. Luckily work was cut a bit short today, so I was able to make it back home a few minutes before the UPS truck arrived. I got my DVD player and new brakes for the car [​IMG]
     
  18. JohnAD

    JohnAD Cinematographer

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    I guess I haven't really had more than one or two problems with UPS. Of course, I get most of my packages shipped to work, so I don't usually have to deal with them leaving packages at my door and then have them get stolen by my neighbors.

    John.
     
  19. Sarah S

    Sarah S Second Unit

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    Luckily my in-laws live in the same town I do...I just have UPS drop it off there if I can't get it shipped USPS.

    I haven't really had any bad experiences with UPS either, the one tme I had to go to the customer depot they were kind enough to let me stay until the truck came in wih my package. Probably it was the desperrate pleading. But then, it was a few years back.
     
  20. Jason Reich

    Jason Reich Stunt Coordinator

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    So Jason..... Did you get your sub!!!! I have been watching this thread all weekend and tonight hoped to see that you finally got your SVS.... You can't keep me hanging......
     

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