In the case of refurb units, don't those usually come from the manufacturer?
You'd certainly think so, Keith.
I don't think AT&T had any role in refurbishing these phones. They looked like display models that somebody literally stuffed in the nearest empty box.
After I got them unpacked, it was obvious they were trash, so I called customer service and asked for a refund. I got a RMA #, boxed up the phones, and returned them (at my expense). I am still waiting on a refund several months and three phone calls later.
Would I buy from J&R again? Not a chance.