Just thought you might get a good laugh at the long-awaited reply to my email to RCA's Customer Service department regarding my TV: Dear Customer: QUESTION: I have an F38310. There is some kind of dirt or residue on the screen. I have cleaned it several times, but it remains. Is there some kind of protective coating on the screen that will eventually come off? If so, what should I use? If the dirt is on the inside, how inolved is the cleaning process to fix this? Also, the full mode over-strectehces vertically. Is there an electronic fix availalbe for this feature? (i.e. replacement chip.) Sincerely, Stephanie This response is being provided by Thomson Inc., the manufacturer of RCA consumer electronics products. Okay?.... That was my question, spit back at me by a PERSON named Stephanie. It wasn't the automated response I got when I first sent the question either, but the actual reply apparently. Anyone else scratching their heads?