Proscan 38000 HDTV delivered DOA! Please help....

Discussion in 'Archived Threads 2001-2004' started by Jim Carr, Jan 3, 2002.

  1. Jim Carr

    Jim Carr Stunt Coordinator

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    Hey guys.. I'm looking for some re-assurance here... I just got my proscan 38000 delivered and we can't get the picture to come up!

    Long story short... I talked to there boss and this is known to happen when the TV is cold. His advice is to hold onto it for a bit and try it after it's been in the house for an hour or so.

    I really have no choice so I agreed. If it wont' turn on they will replace tomorow with a new one.

    But I'm pissed! What i'm looking for is re-assurance.. has this happened to any of you?

    the green light is ON I can hear it fire up.. and then I hear it shut itself off, so the cold thing makes sense I guess... I'm just so confused/frustrated/disappointed!

    Anyone have similiar experience??

    Please forgive the spam, I'm posting this on a couple of threads.. thanks!

    Jim
     
  2. Ed Faver

    Ed Faver Second Unit

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    Ya shoulda bought the Hitachi!
    Seriously, with the bucks you laid out for this unit, you should have no problem getting first-class service from your dealer. Just be polite and insistent and don't accept that 'when it's cold' line. It should work, period. Get a replacement.
    This happened to me when I purchased my first stereo set 11 years ago. Got the sucker home, lugged up three flight, to the attic (then just a room, now the home theater) and the thing was dead! HAd to get it down & back to the store. The fact that it was DOA & I was inconvienienced got me an upgrade at no coast.
    I would suggest that you ask your dealer how he plans to compensate you for your time and trouble. If you paid a delivery charge, I would think that it should be refunded if you have to wait for a second delivery. Keep us up-to-date. My sympathies. There's nothing worse than a new toy that won't work. [​IMG]
     
  3. Jim Carr

    Jim Carr Stunt Coordinator

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    Thanks for the insite Ed. I didn't buy the 'it's cold' line for a second.. but I thought.. screw it.. it's here.. what the hell. Maybe just maybe by the good grace of god it will work!

    1 hour so far.. still nothing.. it makes the sound like it's firing up every 3 or 4 seconds it's wierd. Definetly a lemon i think.

    I'm going to call the dealer now and bitch, I just need to cool down a bit.

    As far as the hitachi.. I would have LOVED to.. but I only had a small space to work with (45x35) and this is the biggest HDTV I can get in there.

    thanks again,

    Jim
     

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