Mother-in-law just got a sweet home theater set up with a huge flat panel HDTV, 5.1 receiver with Atlantic speakers, DVD, Tivo, VHS, cable with all the HDTV channels etc., and a very expensive looking color Pronto Pro universal remotes designed to make everything work for a non-tech saavy person. Here’s the problem – although the remote seems great and intuitive and easy etc., I seem to have stumbled upon a huge problem that makes the remote potentially disastrous for anyone who doesn’t know what they are doing. And the guy from the store who programmed the remote and installed the whole system says there’s nothing I can do about it. Here’s the issue: 1. When you turn the remote on, you get prompts that say things like “do you want to watch something?” or something similar, and you push buttons to make your choices. I will typically push the button for watching something, and then on the next screen will choose cable as my option (instead of say DVD or VHS). At this point the TV screen, cable box, and receiver all turn on and everything works fine. 2. The problem comes when I have watched enough cable and want to turn the system off. From inside the “cable” screen which I am now in, I can hit a button that says “off.” Everything turns off and I am free to start all over again as I am now turning on the TV for the first time. No problem. Apparently, there is also a back arrow button that will let me choose to watch from another source without going all the way back to the beginning. I have never tried that option but am told it works. 3. The problem comes if instead of either of those options I hit the “home” icon at the top of screen. That is what I have intuitively done and that is what screws things up. Hitting that button takes me back to the first screen on the remote that I saw when I first decided to watch TV, but the cable, sound, and screen all remain on. On this screen, I also have the option of hitting an “off” button, but if hit that, ONLY THE SCREEN TURNS OFF. The cable box and sound remain on, so I am still listening to the show I was watching. From here, everything is screwed up. If, from the home screen, I choose to watch cable again, the screen comes back on but now cable and receiver actually turn off, so the sound and cable box are now completely flipped! The guy from the store tells me that this problem is unavoidable, that the home button cannot be removed, and that no amount of programming will prevent this problem from happening if I go through the steps I went through. Obviously, I know better now so I doubt I will make the same mistake again, and I even know how to fix the problem if I do it by accident (If I simply go again through the same steps that created the problem, the receiver and cable will flip back and solve the problem). The problem is though that my mother-in-law and her guests are not tech saavy people, and I can see someone else screwing this up and having no idea how to fix the problem. I find it very hard to believe that there is no way out of this jam, and outrageous that such an expensive remote can have such a terrible problem that makes it such a minefield to use. Does anybody have any suggestions for a fix? Any help will be much appreciated!