Anyone else find these guys *horrible* at responding to messages. Back when we had the issue 3 debacle (taking like 8 weeks to arrive), I wrote to both customer service and their circulation manager (carla) and never received ANY responses. Here's another example: In September, I moved to a new address and completed their online change of address form. Then, about 3 weeks later I wrote to the circulation manager (carla) to ask which address my magazine would come to and confirm my address change. She actually did respond and said she would forward my information to customer service. Never heard back from them. Well, now I am missing issue 4. I wrote customer service 3 times....and someone finally responded to the last request that my address had never been changed, and I should have provided it to them (!!!). I gave them my new address and asked what they would do about getting me a replacement. Well, that was over a week ago and NO REPLY. So, yesterday afternoon I wrote the circulation manager (Carla) and copied Terry with the above information. Guess what? NO REPLY!! (I realize they may not solve the problem in 24 hours, but they could atleast acknowledge receiving my messages). VERY frustrating. To say the least.