Problems with Sony DVD player - help!

Discussion in 'Archived Threads 2001-2004' started by Craig Lafferty, Jan 5, 2002.

  1. Craig Lafferty

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    I have a Sony dvp-s360 DVD player, and recently I have had troubles with it locking up and skipping forward when playing movies. The screen will become pixelated and the image will freeze for several seconds and then will resume, often times several seconds or minutes ahead of where it was playing.

    Is anyone familiar with this problem and how to fix it? Or am I in for an expensive repair?

    A friend with the same player, purchased at about the same time, is also having this problem.
     
  2. Brett DiMichele

    Brett DiMichele Producer

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    Craig,
    This is a well known and well documented problem with some
    Sony DVD Players. Sony has not taken one step to recall and
    repair (free of charge) these defective players.
    Go to www.audioreview.com and read all of the reviews for
    this player and you will be shocked at how wide spread this
    problem is.
    Also do a search on this forum for other posts requarding
    this subject. There was recently a post entailing a service
    menue in the player where you can re calibrate the DVD and
    CD laser tracking. This is not a task for the faint of heart
    and you MUST read the post in it's entirety because if you
    enter the wrong section of the service menu you could ruin
    the player.
     
  3. Damien Montanile

    Damien Montanile Stunt Coordinator

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    whoah weird...I too had a Sony dvp-360. 2 weeks ago it did the same thing, started pixelating, and then finally while watching planet of the apes...it died...I tried everything in my power to fix it but just saw it as a window of opportunity to upgrade the HT so I bought an rp-56 for the time being (knowing that I wouldnt have it more than 2 weeks)made arrangements to sell that when my rp-91 came in. Unfortunately the arrangements I have made to sell the rp-56 didnt exactly go as planned with the delivery of rp-91 (should have come in last friday but the damn storm in atlanta pushed it off for the weekend) so Ive been without a dvd player for 3 days.

    The dvp-360 was less than 2 years old and for me was just not worth te aggravation of fixing. Last time I buy a Sony DVD player...I can now complete my HT with the rp-91 and not have a so so dvd player in a well rounded HT

    -Damien
     
  4. Scott Merryfield

    Scott Merryfield Executive Producer

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    Don't knock all Sony players because of a single bad model. It sounds like the DVP-360 specifically has problems. My original DVD player was a Sony DVP-300 -- it's well over three years old and still working like a champ in our bedroom. My second player was a Sony DVP-330 -- it's over two year's old and still working like a champ for the person I sold it to.
     
  5. KeithH

    KeithH Lead Actor

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    I absolutely agree with Scott. The Sony 'S360, 'S560D, and 'S570D showed problems, but Sony is hardly alone. Many companies have had problems with reliability of DVD players. Besides, as Scott said, not all Sony players are lemons. I've owned the 'C670D since August 2000, and it has performed flawlessly. Also, Sony's current line of DVD players seem to be solid performers.
     
  6. Brett DiMichele

    Brett DiMichele Producer

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    Excuse me...

    I know that Kevin and Scott's posts were not aimed at me..

    But the 360 and 560 and 570 are defective.. This is no minor

    defect this is not a chroma bug nor is this a pixelation bug.

    These players just quit working for no reason and Sony's fix

    is to charge you $65.00 to repair the unit. Sorry but if there

    is a major defect in a particular product then I feel each

    and every consumer has the right to know about it and then

    he or she can choose to avoid that brand if they so choose.

    Sony is well aware of this problem and has not recalled or

    offered to repair these units free of charge to owners who

    may have a player that is out of warranty.

    I can not stand for companies who produce a product with a

    major defect and then chooses to ignore it.

    You can chime in and say yeah other products have defects

    also. We know this.. Just like all the problems people are

    having with Certain Onkyo and Dennon products with Dolby D

    dropouts... But at least Dolby is working with these manufacturers

    to resolve the problem.

    That is all a consumer asks for.
     
  7. Craig Lafferty

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    Do you have to have your original receipt in order to get the repair under warrenty? I sent it in when I got the $50 rebate and I can't find the copy so far.

    Anyone know the number to call for getting this fixed. If it is only $65 that is cheaper than a new DVD player.
     
  8. Brett DiMichele

    Brett DiMichele Producer

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    Craig,
    It may be cheaper than a new DVD player the first time around.
    Unfortunatly this is a reoccouring defect that will in all
    likelyhood, rear it's ugly head again some time in the future.
    I had gotten some E:13's on my DVP S-360 and one sunny day
    I was over at www.audioreview.com and decided to see what
    people had to say about this player. I could not beleive how
    wide spread this flaw was.
    Well after I read through each review my mind was made up
    and I sold the DVD Player cheap to a co worker (mint boxed
    and still under warranty) and decided to just go buy a better
    DVD Player from another company. I had been longing for a
    player that held more than one disk and I also wanted to be
    able to play MP3's. I decided on Panasonic's new CV51 5 Disk
    Carousel.
    I could not have made a better decision. Right now I do not
    have a dedicated CD Transport and the Sony DVP's are absolutely
    horrid on playing Audio CD's (they only use one laser to read
    both DVD and CD) and reproduction of music made me want to
    toss my cookies.
    You make the decision that best fits your situation but here
    is some information for you.
    Out of nearly 400 reviews this player (the DVP S-360) scored
    a 2.93 out of 5 (5 being the highest)
    http://www.audioreview.com/reviews/D...ct_47820.shtml
    Follow that link to read the reviews and you will find every
    bit of information you need.
     
  9. Alex F.

    Alex F. Second Unit

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    It's unfortunate to hear that some Sony owners may now be experiencing a situation equivalent to the worst DVD design defect of all, the infamous Panasonic A310 (and its cousins) fiasco. Panasonic stuck it to its customers for about two years and demanded nearly $200 to repair countless failed laser assemblies. A few lucky owners, like myself, finally received a replacement player, but only long after making it necessary for us to jump through endless, aggravating hoops with the company. In my case, I had long since replaced the player with another brand. Luckily, it wasn't our primary player, only a lightly used bedroom-system unit.

    Panasonic proved to be a very nasty, inhospitable company with which to deal. Apparently, two simultaneous class-action lawsuits convinced them to reluctantly placate their most vocal customers.

    Those who followed along with the affair on this and other forums know that Panasonic lost slews of customers thanks to its behavior. I sincerely hope Sony takes a cue from the Panasonic debacle.
     
  10. Brett DiMichele

    Brett DiMichele Producer

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    AlexF,

    If only all companies could learn from the mistakes of others

    buying would be a dream.

    Unfortunatly it costs money for companies to recall products

    and that could mean less money for the greedy CEO (Let's face

    it how can a CEO survive on less than 10 million dollars a

    year? )

    It is doubtful that Sony will ever do anything with this

    product as they have plainly stated the obvious "Our players

    come with a one year parts and labor warranty" and I guess

    that is all the longer said player should be in service.

    I bought my Panasonic based on features. I heard all of the

    nasty talk concerning thier earlier players. I can only hope

    that those of you that had problems eary on, and the class

    action suits taught Panasonic a valuable lesson reguarding

    customer service.
     
  11. Matthew Beechin

    Matthew Beechin Auditioning

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    Hey from the UK,

    my first player was a Sony 325dvp which I picked up 2nd hand. About 9 months after I bought it, it started playing up - various faults; skipping, pixxelating and finally the dreaded 'switch off and shutdown'

    I took it to my local dealer and he gave me a quote of one hundred pounds to repair it. You can imagine my response, sod that. Apparently Sony know all too well that their earlier models suffer from a manufacturing error which can be traced back to the laser unit. The problem gets worse and worse too.

    Within five minutes i'd run home to grab the box, and wah hey - evil though it might seem I managed to sell it to a local 2nd hand shop.

    Despite my obvious hate for Sony at that point I couldn't resist buying a 735dvp - which I love to bits, not to mention my 4yr warranty.

    My story turned out ok in the end, though I hadn't exactly budgetted on spending several hundred pounds on a new player in less than a year.

    Matt (UK)
     
  12. Dave Kalloch

    Dave Kalloch Stunt Coordinator

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    DVP-360?Aaaaaaaaaaaaaaaaarrrrrrrrrrrrrrrrrrrgggggggggg gg!
    I thought it was just me. I am DONE with Sony.[​IMG]
     
  13. Marty M

    Marty M Cinematographer

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    My only DVD player is a Sony DVP-300 that I purchased alomst 3-1/2 years ago. I have been considering getting a new player because this one does not "do" DTS. Other than that this player has worked without a problem. It even plays CDRs without a problem.

    So, like Scott, I cannot condemn all Sony DVD players. The DVP-300 cost over $400 for a basic player, and unfortunately, Sony cheapened up the entry level players to get the price down.
     
  14. Jerry Gracia

    Jerry Gracia Supporting Actor

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    The first DVD player I bought was the PANASONIC A110...boy, what a piece of junk it was.

    Since switching to the SONY players, I haven't had any problems...I've been very happy.

    I am now on my second problems-free SONY DVD player, the 5 disc changer. (I can't think of the model# right now).

    The previous SONY player I had was the 330. I sold the 330 to my father-in-law and its been working great for him, too!

    In my experience, SONY products have been great.
     
  15. Mark Zimmer

    Mark Zimmer Producer

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    So Sony gets added to the crap list of DVD players, along with Toshiba and Panasonic. Does ANYONE make a reliable player any more?
     
  16. Dave Schofield

    Dave Schofield Second Unit

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    I have both a S360 and a S550. The 550 is about a year older and by far a better player. The 360 has flaked out on me a few times (the first movie I played on it pixelated and froze) but it has not been a problem since.

    To say an entire brand is "crappy" because of one faulty mechanism is at best presumputous.
     
  17. Dave Kalloch

    Dave Kalloch Stunt Coordinator

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    Check this out:
    "Make your favorite movie moments come alive with Sony's DVP-NS300 DVD Player. Our Precision Drive 2 system provides an improved mechanism for reading DVD discs that are in less than perfect condition. Additional features include Block Noise Reduction, TV Virtual Sound, Instant Replay, and Quick Set-up. Component Video Output enables clear and colorful playback, while 10 bit Video DAC with 27Mhz processing produces a lifelike picture. Sony -- bringing that movie magic home."
    Our Precision Drive 2 system provides an improved mechanism for reading DVD discs that are in less than perfect condition.
    Found this description on SonyStyle.com. These guys have no shame.
    [​IMG] [​IMG]
     

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