The problem I am having, is that when trying to watch a standard 4:3 program, I have lost the ability to watch it in "NORMAL" mode with the gray bars on the side. When I toggle between NORMAL and FULL they look exactly the same. ZOOM and WIDE ZOOM work as they should. I can't understand why this is happening, and I've tried everything I can think of as far as what is on the on-screen menu. Has anyone ever heard of something like this? It is extremely frustrating. Thanks in advance for any responses.