EGM
Stunt Coordinator
- Joined
- Dec 14, 1998
- Messages
- 61
- Real Name
- Galen
Back in the early ages of 1999-2000, before the turn of the century…
A man budgets and saves, saves and budgets and finally is able to purchase a television he deems satisfactory for his humble home theater. The model? The Toshiba Cinema Series CN36Z71, a model he would soon learn was plagued with the dreaded moiré problem.
The man is undaunted, he spent his hard-earned cash on this TV and damn it, Toshiba was going to fix it. After two techs and two failed attempts, Toshiba stands behind their product, and in lieu of being able to fix the set, replaces it with a higher-end model, the HDTV-ready CN36X81!! The man is elated, and satisfied. The picture is beautiful, and the television works flawlessly…until…
The man discovers a small problem; the S-video inputs don’t work! Not a real issue for him, he connects his video sources through the component inputs. After going without a TV for two months, he figures live and let live and does what any normal American male would do in a similar situation…he ignores it.
He loves the picture, loves the TV, no complaints except for the S-video inputs. Less than a year goes by, and the man decides that before his warranty runs out, he’s going to get those S-video inputs fixed. Toshiba says no problem, but they need to take the entire set to the tech. Man figures…small sacrifice for peace of mind…
TWO MONTHS PASS…no TV, tech and Toshiba can’t figure out how to fix it. Toshiba says not to worry, everything will be fine. Man is patient and is about to go on vacation, so he figures, OK. Toshiba sends a fix to the tech, but the tech screws up and resets the entire board in the set WIPING OUT THE WHOLE DAMN THING. This leaves the man with a 187-pound paperweight.
Toshiba again stands behind their product. They don’t have any new boards lying around, but they do have the best tech in the nation in Chicago. He will reprogram the board, send it back and the set will be as good as new. “Good plan” the man thinks. Toshiba promises to get the set back right after the man gets back from a two-week vacation.
The man goes on vacation, comes back only to find yet another mishap has occurred. En route to the master tech in Chicago some inept carrier broke the board in two.
No board, no replacement, no fixed TV, no 36X81 to replace it.
Toshiba again takes full responsibility and makes an attractive offer to the man. THIS IS WHERE YOU COME IN…
They will replace his CN36X81 with his choice of the 40H80 (16:9), 43HX70 (4:3) or 50HX70 (4:3).
I will now step in and stop talking about myself in the third person… I am happy that Toshiba has been so good with customer service, but am now torn. I need feedback from anyone that owns any of these sets, particularly the 40H80 which I am leaning toward choosing.
Thanks for your time and any feedback is welcome…
GM
A man budgets and saves, saves and budgets and finally is able to purchase a television he deems satisfactory for his humble home theater. The model? The Toshiba Cinema Series CN36Z71, a model he would soon learn was plagued with the dreaded moiré problem.
The man is undaunted, he spent his hard-earned cash on this TV and damn it, Toshiba was going to fix it. After two techs and two failed attempts, Toshiba stands behind their product, and in lieu of being able to fix the set, replaces it with a higher-end model, the HDTV-ready CN36X81!! The man is elated, and satisfied. The picture is beautiful, and the television works flawlessly…until…
The man discovers a small problem; the S-video inputs don’t work! Not a real issue for him, he connects his video sources through the component inputs. After going without a TV for two months, he figures live and let live and does what any normal American male would do in a similar situation…he ignores it.
He loves the picture, loves the TV, no complaints except for the S-video inputs. Less than a year goes by, and the man decides that before his warranty runs out, he’s going to get those S-video inputs fixed. Toshiba says no problem, but they need to take the entire set to the tech. Man figures…small sacrifice for peace of mind…
TWO MONTHS PASS…no TV, tech and Toshiba can’t figure out how to fix it. Toshiba says not to worry, everything will be fine. Man is patient and is about to go on vacation, so he figures, OK. Toshiba sends a fix to the tech, but the tech screws up and resets the entire board in the set WIPING OUT THE WHOLE DAMN THING. This leaves the man with a 187-pound paperweight.
Toshiba again stands behind their product. They don’t have any new boards lying around, but they do have the best tech in the nation in Chicago. He will reprogram the board, send it back and the set will be as good as new. “Good plan” the man thinks. Toshiba promises to get the set back right after the man gets back from a two-week vacation.
The man goes on vacation, comes back only to find yet another mishap has occurred. En route to the master tech in Chicago some inept carrier broke the board in two.
No board, no replacement, no fixed TV, no 36X81 to replace it.
Toshiba again takes full responsibility and makes an attractive offer to the man. THIS IS WHERE YOU COME IN…
They will replace his CN36X81 with his choice of the 40H80 (16:9), 43HX70 (4:3) or 50HX70 (4:3).
I will now step in and stop talking about myself in the third person… I am happy that Toshiba has been so good with customer service, but am now torn. I need feedback from anyone that owns any of these sets, particularly the 40H80 which I am leaning toward choosing.
Thanks for your time and any feedback is welcome…
GM