I recently purchased a Pioneer Elite SC-95. When I installed it I couldn't get it connected to my home network, either hardwired or via wifi. After exhausting my limited network troubleshooting skills, I contacted Pioneer. After 2 hours on the phone with a very pleasant tech support person, it was suggested that I return the unit to BB and get a new one, which I did. When I got it home, it exhibited the same issues.
Specifically, when I plug in to the ethernet port, I will get an IP address. When I try to browse to the ip, I can't get in. I did a ping and it returns 'destination host unreachable'. My router (TP-Link AC3200) shows the avr in the routing table but it does not show it logged in. I did a factory reset and same issue. One interesting test was that I did a ping -t and then factory reset the receiver. The avr, was able to hold on to the IP for a little while, long enough for me to get into the GUI, but after a minute or two, the response times on the ping -t would increase into the hundreds and then drop altogether.
I did some internet searching this morning and discovered a few people complaining of the same or very similar issues over on avs forums. Apparently, Pioneer is not yet acknowleding the issue and doesn't have a fix... There answer to customers, so far, seems to be return the unit for replacement. They are treating it as if maybe there's just a bad batch - which may be the case, not realy sure at the moment. The general consensus among the avr enthusiasts over on the avrforums is that it's a firmware issue.
Here is a link to the thread. It's not specifically dedicated to the issue, but the discussion around it is contained in the last 4-5 pages (page 12 and up).
http://www.avsforum.com/forum/90-receivers-amps-processors/2123442-pioneer-elite-avr-s-sc-95-sc-97-sc-99-a-17.html
So far, it appears it's only the SC-95, but I thought I read a similar post by someone with a SC-97. I am contacting Pioneer again this evening to raise the issue and have a formal 'ticket' opened. I highly recommend that everyone that is experiencing this issue do the same. Pioneer won't respond with a fix unless they hear from a sufficient number of people. They can be reached at: 1-844-679-5350
Specifically, when I plug in to the ethernet port, I will get an IP address. When I try to browse to the ip, I can't get in. I did a ping and it returns 'destination host unreachable'. My router (TP-Link AC3200) shows the avr in the routing table but it does not show it logged in. I did a factory reset and same issue. One interesting test was that I did a ping -t and then factory reset the receiver. The avr, was able to hold on to the IP for a little while, long enough for me to get into the GUI, but after a minute or two, the response times on the ping -t would increase into the hundreds and then drop altogether.
I did some internet searching this morning and discovered a few people complaining of the same or very similar issues over on avs forums. Apparently, Pioneer is not yet acknowleding the issue and doesn't have a fix... There answer to customers, so far, seems to be return the unit for replacement. They are treating it as if maybe there's just a bad batch - which may be the case, not realy sure at the moment. The general consensus among the avr enthusiasts over on the avrforums is that it's a firmware issue.
Here is a link to the thread. It's not specifically dedicated to the issue, but the discussion around it is contained in the last 4-5 pages (page 12 and up).
http://www.avsforum.com/forum/90-receivers-amps-processors/2123442-pioneer-elite-avr-s-sc-95-sc-97-sc-99-a-17.html
So far, it appears it's only the SC-95, but I thought I read a similar post by someone with a SC-97. I am contacting Pioneer again this evening to raise the issue and have a formal 'ticket' opened. I highly recommend that everyone that is experiencing this issue do the same. Pioneer won't respond with a fix unless they hear from a sufficient number of people. They can be reached at: 1-844-679-5350
