My parents' DV-343 DVD player recently stopped reading discs. I went over there yesterday and checked it out. It will pick up the disc, spin it a few times, and then stop. I tried this with several DVDs and CDs. It recognizes the type of disc (displays "DVD" or "CD") but for some reason it won't play. I searched through my records at my place and was unable to find the receipt for the player. I figured that I would try calling Pioneer to see what they could do for me. Well, to my pleasant surprise, a helpful customer service agent took the model and serial numbers, took my parents' address and said that he will send a letter authorizing the repair free of charge. I wish that this type of service was the norm for the industry.