Philips DVD 712. Pay to repair DEFECT? (1 Viewer)

[John Berggren]

I have a coworker with a Philips DVD 712. His player will not play VCDs properly. Philips acknowledges that this is a defect, but he's gone beyond his 30-day free service warranty, and has enterred into a reduced-fee warranty. Philips wants him to send his DVD player in along with $40 for this DEFECT to be repaired.

Does this sound right?

Is there any way to surmount this?

Does anyone know if there might be a software fix floating around the net to deal with it instead?

I generally had recommended Philips as I've had good luck with them, but this warranty situation is just WRONG, IMHO. I think the vendor should take care of manufacturing defects for free. Even if they are noticed on day 31.

 

[Scooter]

Depends on how and where he bought it. Some stores have VERY liberal return policies...and if he used his credit card..he can dispute thru that.

Have him go to the store..and raise a fuss if they try to jerk him around and to also check with his credit card company regards what relief they can offer.

Good luck