I just purchased a floor model of this unit for a reasonable price, but I've run into a snag not covered in the owner's manual, and the waiting time for a "customer service representative" at the 800 number is ridiculous, so I'm hoping someone out there can help. This machine will apparently not allow me to finalize a disc. I've recorded the program, played it back (looks great!) and all, but when I push the "top menu" button, the machine goes into "play mode" and I get a chapter menu on screen. No icons for any function including, of course, finalizing. I have made sure the machine is in "stop" mode. I have opened and closed the tray and tried the "top menu" button, but no luck. Have tried turning machine off, then on, etc. I have followed the instructions in manual and checked the troubleshooting chart. No help. Anyone out there know if I'm doing something wrong? THANKS!