I have a problem about how to open the outside junction box where my cable tv/cable modem service comes into my house. Currently, I have all cables for cable tv and my cable modem come into a gray junction box in the outside of my house. The cable for my internet connection comes out of the box and is configured to come into a bedroom. I also have another line that was wired to enter the house through the basement but since I discontinued cable tv, this line is inactive. Now that I have a new baby coming home in a week, that bedroom where the internet access is, which was the computer room/office, is going to be the baby's room. The office is going to be moved to the basement. So I would like to switch the internet line to attach to the line going in the basement. Problem is there seems to be some sort of special device that is needed to open up the junction box on the outside of the house. Does anyone know what I can use to open this box? I tried to call the cable company and they said they have to schedule a service call that would take a couple of weeks. This seems entirely ridiculous for something that will take a minute to do. Any help would be appreciated.