Opinion needed on the Panasonic 65" VT30 series (1 Viewer)

[Robert Crawford]

Some will find this article interesting.


http://www.bigpicturebigsound.com/LED-TV-vs-Plasma-TV-2012-Value-Electronics-HDTV-Shootout.shtml

 

[Sam Posten]

Thanks Crawdaddy, hoping I get mine squared away soon.

 

[Sam Posten]

Ugh, they sent me a dead TV and now tell me they are going to charge me a 15% restocking fee. Trying to get through to them on the phone to sort THAT out now but this is just ridiculous.

 

[Adam Gregorich]

Originally Posted by Sam Posten /t/317509/opinion-needed-on-the-panasonic-65-vt30-series/30#post_3929385
Ugh, they sent me a dead TV and now tell me they are going to charge me a 15% restocking fee. Trying to get through to them on the phone to sort THAT out now but this is just ridiculous.

Hmm makes no sense. Let me see what I can do. Moral of the story is always check before you sign. (Full disclaimer I didn't on my Panny, but mine wasn't broken).

 

[Sam Posten]

OK, good news. This is just an example of Panasonic being dysfunctional: Everyone gets the email saying that they will be charged 15% and have to ship it themselves, there is no way for them to turn off those automated messages.
So no restocking fee for me and they ARE sending a shipper to pick it up from me free of charge. But I likely won't hear from them until Tuesday and they probably won't be able to schedule it until late next week. I can live with that.
Thanks for offering to check Adam but that's no longer necessary.

 

[Adam Gregorich]

I will see if there is anything I can do.

 

[Sam Posten]

I'm good here, thanks tho!

 

[Adam Gregorich]

Ok that is good news. I'll send a nevermind email.

 

[Edwin-S]

Wow, that must have been a nasty surprise when you opened the box. It looks like it got dropped or had a proverbial 900 pound gorilla sitting on it. Hope you get it all straightened out, but your experience doesn't seem to say much for Panasonic's customer service. I wonder when these outfits are going to learn that lousy customer service is at least as infuriating as the problem one is calling about. They don't seem to be able to figure out that a person is a lot less likely to ever be a repeat customer when they see that the service is poor.