I'd like to share my recent experience with Onkyo service, particularly for those of you considering one of their products. One week ago, I brought my Onkyo 797 to an authorized local repair center to fix the well known ticking problem. Now I am told by the repair center that it will take 7 weeks to get the replacement part. Calls to OnkyoUSA have be totally unhelpful, and they are unable/unwilling to expedite the process. This is a known defect with this receiver. Onkyo should have recalled these units pre-emptively to repair this known defect. To now state there is a 7 week delay in obtaining the necessary part is insulting. I would strongly recommend against buying an Onkyo product. They clearly have some quality control manufacturing problems, they ignore a known defect with one of their units until the problem occurs, and they are now providing what I would characterize as inadequate, poor customer support. Onkyo should know exactly how many receivers will eventually exhibit this problem. A 7 week (AT LEAST) delay to obtain a replacement part for a KNOWN problem is ridiculous, and it shows a low regard for their existing customers.