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Onkyo offering to repair Receivers 2009-2012 HDMI Issues

Discussion in 'AV Receivers' started by Robert Crawford, Oct 12, 2014.

  1. Robert Crawford

    Robert Crawford Moderator
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  2. DaveF

    DaveF Moderator
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    Wow, great timing! I'm having these problems. And I'm eligible for this support! Thanks for the sticky thread!
     
  3. Robert Crawford

    Robert Crawford Moderator
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    One of the receivers I sent turnaround time was exactly one week. I shipped it out on a Monday and it came back the following Monday.
     
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  4. schan1269

    schan1269 HTF Expert
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    Wonder if that means they are simply switching boards. I have a dead(again) 707 and a 807 that I use the "heat up the chip" trick. But, the 807 board is discolored from the heat...
     
  5. Robert Crawford

    Robert Crawford Moderator
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    If I was you, I would check the links I posted in the first post to see if any of those two units are under this extended warranty and if they are, I would send them in.
     
  6. schan1269

    schan1269 HTF Expert
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    They are both included.
     
  7. Robert Crawford

    Robert Crawford Moderator
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    Then I'll send them in as I think you live in the Chicagoland area and they repair and ship these items out of Elk Grove Village, Illinois.
     
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  8. DaveF

    DaveF Moderator
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    Glad to hear turnaround time could be fast. Onkyo has a reputation for very slow repair service. I hope to get it fixed before Thanksgiving. I also hope to have minimal time without the receiver.
     
  9. Robert Crawford

    Robert Crawford Moderator
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    My second 818 receiver shipped yesterday so I'll have that by Wednesday which will make it ten days from the day of shipment from me to Onkyo and then back to me on both receivers.
     
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  10. Robert Crawford

    Robert Crawford Moderator
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    Update, I just received the second 818 receiver today so it's less than ten days for both of them. I'm posting this information as I know there are other HTF members out there that have Onkyo receivers from 2009-2012. Even though my 3010 hasn't exhibited any of these problems I'm going to check to see if it qualifies for this warranty extension and if it does then I'm sending it in too.
     
  11. Robert Crawford

    Robert Crawford Moderator
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    Tested the first 818 and it works perfectly. I'll test out the second 818 tomorrow as I'm currently working on another HT project called getting my video library in order. By the way, my 3010 qualifies, but I'm undecided whether to send it in at this time.
     
  12. DaveF

    DaveF Moderator
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    I've got notice the return box is shipped. If it arrives tomorrow, I can get the receiver out before my next business trip, which would be really helpful.
     
  13. Robert Crawford

    Robert Crawford Moderator
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    The second 818 passed with flying colors. Now, time to sell one of them.
     
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  14. DaveF

    DaveF Moderator
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    Onkyo box arrived. This is clearly a significant problem, because they're putting some expense into sending a quality box, foam packing materials, packing tape, and pre-paid Fedex label.
     
  15. Robert Crawford

    Robert Crawford Moderator
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    When they extended their warranty until 2018, you knew it was a significant problem.
     
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  16. schan1269

    schan1269 HTF Expert
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    I'm taking care of these Monday. Bought the 707 used, but still covered. The 807 was its' warranty exchange.
     
  17. schan1269

    schan1269 HTF Expert
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    Finally got around to putting the 707 and 807 into the system...Anyway, anybody looked inside to see if they repaired the HDMI board or swapped it out?Hopefully a swap out...
     
  18. Robert Crawford

    Robert Crawford Moderator
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    I didn't look inside as I tested both of my units over the last ten days or so and they work perfectly. With the quick turnaround, I suspect they just swapped out the HDMI boards.
     
  19. DaveF

    DaveF Moderator
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    AVR is back from repair. About three weeks total, from when I first saw this thread. Less than two weeks total time from when I got the box, and that includes round-trip shipping.

    Now for the "fun" part: reconnecting it and figuring out all the right settings. And finding a quiet afternoon to run Audyssey.
     
  20. schan1269

    schan1269 HTF Expert
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    I got my boxes yesterday. Will pack up tonight and ship tomorrow.
     

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