Jim Browning
Grip
- Joined
- May 16, 2005
- Messages
- 22
(I'm using the * to replace certain letters because I was unsure if I could use the full name.)
Let me set the situation.... I'm a big buyer of DVD's. I'm Canadian, and I look everywhere I can online for good deals. I buy a lot from Canadian online retailers, but I buy just as much from Am***n.com in the US. I live in a very remote area that depends very much on mail order shoppingl
Even with the fluctuating exchange rates, buying from the above mentioned US retailer has been very good for me. ( and for them with the amount I've sent their way) If the price was good, all I would have to do is pay the duty and the shipping charge and the parcel would be on the way. No Provincial or Federal taxes. A good deal indeed.
Today I went to place a large order and was subjected to a new policy know as an "Import fee deposit" that would cover getting my shipment across the border. I was stunned. On my purchase the fee would have been close to $30.00 extra dollars. I tried a few test purchase and got various rates of $5.00 to $30.00 on other items.
I contacted customer service and asked about the fee. Being that DVD's are duty free, what was this new policy about? I was told it would expedite and assure my parcel made it across the border. And the fee was an estimate, if the actual charge was greater, they would bill me later. ( Oh gee thanks)
So the new fee just killed the margin in my budget. I complained some more, but alas it had no effect. I guess the 36 million Canadians don't really measure up to over 300 million American customers. So much for free trade and all that... being that some of the DVD's are made in Mexico...It was great that the entire North American continent was involved. They make them,, the Us sells them, and this Canadian buys them.
(I'm not bashing the USA... having lived and worked there for at least half of my 46 years)
So that's my story... I'm no longer angry, just dissapointed
Sincerely,
Jim Browning
Let me set the situation.... I'm a big buyer of DVD's. I'm Canadian, and I look everywhere I can online for good deals. I buy a lot from Canadian online retailers, but I buy just as much from Am***n.com in the US. I live in a very remote area that depends very much on mail order shoppingl
Even with the fluctuating exchange rates, buying from the above mentioned US retailer has been very good for me. ( and for them with the amount I've sent their way) If the price was good, all I would have to do is pay the duty and the shipping charge and the parcel would be on the way. No Provincial or Federal taxes. A good deal indeed.
Today I went to place a large order and was subjected to a new policy know as an "Import fee deposit" that would cover getting my shipment across the border. I was stunned. On my purchase the fee would have been close to $30.00 extra dollars. I tried a few test purchase and got various rates of $5.00 to $30.00 on other items.
I contacted customer service and asked about the fee. Being that DVD's are duty free, what was this new policy about? I was told it would expedite and assure my parcel made it across the border. And the fee was an estimate, if the actual charge was greater, they would bill me later. ( Oh gee thanks)
So the new fee just killed the margin in my budget. I complained some more, but alas it had no effect. I guess the 36 million Canadians don't really measure up to over 300 million American customers. So much for free trade and all that... being that some of the DVD's are made in Mexico...It was great that the entire North American continent was involved. They make them,, the Us sells them, and this Canadian buys them.
(I'm not bashing the USA... having lived and worked there for at least half of my 46 years)
So that's my story... I'm no longer angry, just dissapointed
Sincerely,
Jim Browning