I purchased a laptop this summer at Best Buy including Norton Internet Security for $69.99. The NIS came with 2 rebates: 1 for $40 & 1 for $20. This week I got two seperate postcards from Symantic stating that they could not honor my rebate request. On the first one they said that my purchase was not made during the specifice dates required for the rebate and I didn't submit the proper UPC. The second one said that I did not submit a proper UPC. I am CERTAIN that I filled out the rebates properly, I even cut the package to bits to include all of the parts they were asking for. I even had a cooworker check my work. I am outraged . Is this Best Buys fault? Should I go to them to complain? Or should I try to complain to Symantec? Has anyone else ever run into this? What should I do? $60 is a lot of money that could be spent on important things like DVDs. Thanks for any help.