Mike Loiterman
Stunt Coordinator
- Joined
- Jan 24, 2000
- Messages
- 212
I'm currently dealing with a broken Sony 36 TV. Its been repaired once and will be repaired for a second time on Monday.
Fortunetly, I purchased the Extended Service Plan from Cicuit City so I'm covered by what they call a "No Lemon" policy.
According to this policy after two repairs, if the product exhibits the same problem, the product will be replaced under their No Lemon policy.
I haven't asked for a replacement...YET. But I will if the TV is not fixed after this repair.
My question is this: does anyone have any experience with Circuit City's "No Lemon" policy in dealing with a TV or an item costing over, say, $1500?
According to the documenattion I have, they say no questions will be asked, but I find that hard to believe. This is basically a $2000 dollar item. I have to believe that they will do EVRYTHING in their power to not replace the TV or stonewall me into giving up.
Just wanted to see if anyone has had any experience in dealing with this, and if so what they did to facilitate a replacement.
BTW I have two pages of EXTREMELY detailed notes documentating everything that has been done, promises made, dates, times, and names of people I have spoken with.
Fortunetly, I purchased the Extended Service Plan from Cicuit City so I'm covered by what they call a "No Lemon" policy.
According to this policy after two repairs, if the product exhibits the same problem, the product will be replaced under their No Lemon policy.
I haven't asked for a replacement...YET. But I will if the TV is not fixed after this repair.
My question is this: does anyone have any experience with Circuit City's "No Lemon" policy in dealing with a TV or an item costing over, say, $1500?
According to the documenattion I have, they say no questions will be asked, but I find that hard to believe. This is basically a $2000 dollar item. I have to believe that they will do EVRYTHING in their power to not replace the TV or stonewall me into giving up.
Just wanted to see if anyone has had any experience in dealing with this, and if so what they did to facilitate a replacement.
BTW I have two pages of EXTREMELY detailed notes documentating everything that has been done, promises made, dates, times, and names of people I have spoken with.