Nice a Form Letter from BB

Discussion in 'Archived Threads 2001-2004' started by Dave Scarpa, Nov 29, 2001.

  1. Dave Scarpa

    Dave Scarpa Producer

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    Real Name:
    David Scarpa
    Here's what Blockbuster sent me from My email I sent. Forget about trying to convince them , we have to take this fight to the Studios:
    Thank you for your e-mail. We take your questions and comments as a welcome
    show of interest and loyalty. Customer feedback is very important to us and we
    are glad you took the time to write.
    We do not edit or otherwise alter movies ourselves. We leave the methodology as
    to how ratings and the formatting is applied specifically and completely to the
    studios involved. We are retailers and not members of the MPAA (Motion Picture
    Association of America), so we take no position on individual scenes or the
    overall artistic merits of a film. We are not in the content business. We are
    in the business of exceeding the expectations of our members and customers, and
    thus our goal is to offer the widest possible selection within our broad
    parameters of our "no NC-17 or X" standards.
    Blockbuster has always tried to provide our customers with a variety of choices
    while maintaining our family orientation. As you know, we will not carry "X"
    rated or "NC-17" rated films. However, there are unrated film titles we feel
    may contain content unsuitable for children, and we designate these titles with
    a "YRV" designation, for "Youth Restricted Viewing". Although not pornographic,
    only members older than 17 are allowed to select these films.
    Thank you for letting us know how we can better serve your entertainment needs.
    We take your comments very seriously and welcome them, as a valuable tool needed
    to improve the quality of our service. We hope you will give us another
    opportunity to serve your entertainment needs. If you need further assistance,
    please contact your local Blockbuster store. Our employees are empowered,
    authorized, and expected to take care of customers.
    Sincerely,
    Blockbuster Consumer Services
    [email protected] on 11/28/2001 12:35:08 PM
    To: Customer [email protected]
    cc:
    Subject: Policy from Contact Us Form
    Here are the results of the Contact Us form:
    FORM: promo2.blockbuster.com/contact_us
    FORM submitted at 11/28/2001 1:35:08 PM
    First Name: Dave
    Last Name: Scarpa
    Issue category [​IMG]olicy
    Issue: I'm dismayed that all your stores have decided in the instances
    where both a seperate Widescreen And Pan and Scan DVD is released, to only
    stock the Full Screen. I own a widescreen set and refuse to watch a film
    that has Pan & Scanned. I cannot believe a buisness the size of
    Blockbuster could not stock Both and that displays could be set up so that
    members can clearly choose which they are renting/Buying. I will have to
    seek other venues for my movie rentals if this policy does not change.
    Both the Mummy Returns and The Grinch, as well as Cats& Dogs, were
    examples of this happenning.
    Thank You
    This hereby concludes the contents of the form.
     
  2. JavierS

    JavierS Stunt Coordinator

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    Don't worry. Seeying that Blockbuster cancelled their awards show and DVD sales rising, I don't give BALLBUS.. I mean, Blockbuster too many years. So either they shape up NOW or so long. I just miss renting movies at PharMore :b
     
  3. Larry Sutliff

    Larry Sutliff Cinematographer

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    I received the same form letter in my email from Blockbuster and it doesn't even mention the issue at hand(ie,OAR DVD's). They need to write a new one!
     
  4. DaveBB

    DaveBB Supporting Actor

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    I got the same thing. The must have a filter based upon keywords and then sends a certain response.
     
  5. Nate Anderson

    Nate Anderson Screenwriter

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    Funny, I got a different one:

    Thank you for your e-mail. Customer feedback is very important to us

    and we are

    glad you took the time to write.

    We take your comments and suggestions as a welcome show of interest and

    loyalty.

    We are forwarding your comments to the appropriate department for their

    review.

    At Blockbuster, we realize that nothing is more important than our

    members are

    and we value your good will and continued support. Thank you for your

    interest

    in Blockbuster.

    Sincerely,

    Blockbuster Consumer Services

    Weirdo-rama.
     
  6. LukeB

    LukeB Cinematographer

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    I got that "edited" letter to which I responded WHAT ARE YOU TALKING ABOUT?!?! DID YOU EVEN READ MY LETTER?!? or something like that and then I got the letter that was just posted. Nobody important reads those I'm guessing.
     
  7. BryanZ

    BryanZ Screenwriter

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    You got to love stock letters that don't even metion what you originally wrote to them about. [​IMG]
     
  8. Jeff Kleist

    Jeff Kleist Executive Producer

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  9. Luis A

    Luis A Second Unit

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    Dave, I also received the same letter as you and a few other HTF members. I'm a little upset that a company who "claims" to be all about the customer pulls this kind of crap. Well, here's what I say..
    MEMBERSHIP CANCELLED! [​IMG] [​IMG] [​IMG]
    L
     
  10. bill lopez

    bill lopez Second Unit

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    It seems that we need Bill O'Reiley from THE FACTOR to give BlockBuster a call. There is so much spin in BlockBuster's reply e-mails.
     
  11. Tom Czr

    Tom Czr Agent

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    Heres the letter I recieved from blockbuster...
    Dear Loyal Customer,
    Thank you for your concerns reguarding our selection in DVD and video formats. Unfortunatly where else are you going to go? Hollywood Video? BWAHAHAHAHA!
    If you think we care one iota about you and your pathetic little "aspect ratio's" you really must get a life. We have enough 7 year olds renting Banjo and Tooie on Playstation to keep us in business until we'll be renting Digital hologram movies to play on your daily commute to Mars.
    What the heck is an aspect ratio anyway? The only ratio we care about is the ratio of you people who give a crap about this stuff vs. people who couldnt give a damn and are just happy to see Dude Wheres My Car whithout having to buy a 10 dollar tub of popcorn period.
    (By the way that ratio is 1:100)
    But for the sake of fairness heres our point by point response;
    "Pan&scan destroys the directors intent"- We know a few directors and thier major intent in making most films is to bag hot chicks! Pan & Scan closely resembles thier eyes darting around the after party at the Victorias Secret Fashion Show. Our videos actually offer a directors vission to a whole new market of hot chicks that never get to the theatre so I really dont think its destroying thier intent.
    Film is art, why would you ruin art? -Have you ever seen out stores? 40 copies of Road Trip...now try to find La Dolche Vita...I dare you.
    Alot of the action is cut out of the frame -If it was so important it would be in the middle. When I use my Instamatic I always center the subject! If these directors would get thier mind off the cute extra back at the trailer and concentrate on framing the picture we wouldnt even be talking!
    And speaking of not talking, I shouldnt be wasting my time with you. Go and get bent you freakish loser. And see you on Tuesday for the release of the Mammas Family First Season Collectors Gold Ultra Super Duper Top Shelf Classics Edition. SUCKER!
    Sincerely,
    Mike J. Blockbuster
     
  12. Jesse Skeen

    Jesse Skeen Producer

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    Sorry, but that letter shows way too much knowledge of film there- they'd never send something like that [​IMG]
     
  13. Jack Briggs

    Jack Briggs Executive Producer

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    I suggest snail mail. And address the letter to someone specific--say, the company's director of marketing. And while you're at it, mention that the topic is one of intense discussion at a popular Internet site.
     
  14. george kaplan

    george kaplan Executive Producer

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    And maybe point out how stupid there automated email response makes them look.
     
  15. Scott Barnhart

    Scott Barnhart Stunt Coordinator

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    Tom,
    That was great! [​IMG] Thanks for a good laugh, and a small groan of frustration since that is exactly how they think.
    Scott "Dude, Where's My OAR?" Barnhart
     
  16. Dave F

    Dave F Cinematographer

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    Take the fight to the studios?

    Well, partly. The letter suggests the Best Buy will sell whatever the studios produce, and that BB has no say in what is produced. Bullshit.

    1. If Best Buy orders more pan-n-scan, studios will produce more pan-n-scan titles in the future.

    2. The letter ignores the fact that they are ordering less of the widescreen titles when a pan-n-scan is also available.

    Mega-retailers like Best Buy have considerable influence in what is produced.

    -Dave
     
  17. StanikS

    StanikS Agent

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    *enter stage right* dvd rental pricing.... BB will complain about lack-luster rental sales and the studios will sympathize and introduce rental pricing...
     
  18. Joshua Clinard

    Joshua Clinard Screenwriter

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    This thread is concerning BlockBuster Video, not Best Buy!
     
  19. LarryH

    LarryH Supporting Actor

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    Blockbuster must be the reason the word "clueless" was coined.
     
  20. Dave F

    Dave F Cinematographer

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