Here's what Blockbuster sent me from My email I sent. Forget about trying to convince them , we have to take this fight to the Studios: Thank you for your e-mail. We take your questions and comments as a welcome show of interest and loyalty. Customer feedback is very important to us and we are glad you took the time to write. We do not edit or otherwise alter movies ourselves. We leave the methodology as to how ratings and the formatting is applied specifically and completely to the studios involved. We are retailers and not members of the MPAA (Motion Picture Association of America), so we take no position on individual scenes or the overall artistic merits of a film. We are not in the content business. We are in the business of exceeding the expectations of our members and customers, and thus our goal is to offer the widest possible selection within our broad parameters of our "no NC-17 or X" standards. Blockbuster has always tried to provide our customers with a variety of choices while maintaining our family orientation. As you know, we will not carry "X" rated or "NC-17" rated films. However, there are unrated film titles we feel may contain content unsuitable for children, and we designate these titles with a "YRV" designation, for "Youth Restricted Viewing". Although not pornographic, only members older than 17 are allowed to select these films. Thank you for letting us know how we can better serve your entertainment needs. We take your comments very seriously and welcome them, as a valuable tool needed to improve the quality of our service. We hope you will give us another opportunity to serve your entertainment needs. If you need further assistance, please contact your local Blockbuster store. Our employees are empowered, authorized, and expected to take care of customers. Sincerely, Blockbuster Consumer Services [email protected] on 11/28/2001 12:35:08 PM To: Customer Service/RetailOp/Corporate/[email protected] cc: Subject: Policy from Contact Us Form Here are the results of the Contact Us form: FORM: promo2.blockbuster.com/contact_us FORM submitted at 11/28/2001 1:35:08 PM First Name: Dave Last Name: Scarpa Issue category olicy Issue: I'm dismayed that all your stores have decided in the instances where both a seperate Widescreen And Pan and Scan DVD is released, to only stock the Full Screen. I own a widescreen set and refuse to watch a film that has Pan & Scanned. I cannot believe a buisness the size of Blockbuster could not stock Both and that displays could be set up so that members can clearly choose which they are renting/Buying. I will have to seek other venues for my movie rentals if this policy does not change. Both the Mummy Returns and The Grinch, as well as Cats& Dogs, were examples of this happenning. Thank You This hereby concludes the contents of the form.