Dave Scarpa
Senior HTF Member
- Joined
- Apr 8, 1999
- Messages
- 5,765
- Real Name
- David Scarpa
Here's what Blockbuster sent me from My email I sent. Forget about trying to convince them , we have to take this fight to the Studios:
Thank you for your e-mail. We take your questions and comments as a welcome
show of interest and loyalty. Customer feedback is very important to us and we
are glad you took the time to write.
We do not edit or otherwise alter movies ourselves. We leave the methodology as
to how ratings and the formatting is applied specifically and completely to the
studios involved. We are retailers and not members of the MPAA (Motion Picture
Association of America), so we take no position on individual scenes or the
overall artistic merits of a film. We are not in the content business. We are
in the business of exceeding the expectations of our members and customers, and
thus our goal is to offer the widest possible selection within our broad
parameters of our "no NC-17 or X" standards.
Blockbuster has always tried to provide our customers with a variety of choices
while maintaining our family orientation. As you know, we will not carry "X"
rated or "NC-17" rated films. However, there are unrated film titles we feel
may contain content unsuitable for children, and we designate these titles with
a "YRV" designation, for "Youth Restricted Viewing". Although not pornographic,
only members older than 17 are allowed to select these films.
Thank you for letting us know how we can better serve your entertainment needs.
We take your comments very seriously and welcome them, as a valuable tool needed
to improve the quality of our service. We hope you will give us another
opportunity to serve your entertainment needs. If you need further assistance,
please contact your local Blockbuster store. Our employees are empowered,
authorized, and expected to take care of customers.
Sincerely,
Blockbuster Consumer Services
[email protected] on 11/28/2001 12:35:08 PM
To: Customer Service/RetailOp/Corporate/Blockbuster@BBEGI
cc:
Subject: Policy from Contact Us Form
Here are the results of the Contact Us form:
FORM: promo2.blockbuster.com/contact_us
FORM submitted at 11/28/2001 1:35:08 PM
First Name: Dave
Last Name: Scarpa
Issue category
olicy
Issue: I'm dismayed that all your stores have decided in the instances
where both a seperate Widescreen And Pan and Scan DVD is released, to only
stock the Full Screen. I own a widescreen set and refuse to watch a film
that has Pan & Scanned. I cannot believe a buisness the size of
Blockbuster could not stock Both and that displays could be set up so that
members can clearly choose which they are renting/Buying. I will have to
seek other venues for my movie rentals if this policy does not change.
Both the Mummy Returns and The Grinch, as well as Cats& Dogs, were
examples of this happenning.
Thank You
This hereby concludes the contents of the form.
Thank you for your e-mail. We take your questions and comments as a welcome
show of interest and loyalty. Customer feedback is very important to us and we
are glad you took the time to write.
We do not edit or otherwise alter movies ourselves. We leave the methodology as
to how ratings and the formatting is applied specifically and completely to the
studios involved. We are retailers and not members of the MPAA (Motion Picture
Association of America), so we take no position on individual scenes or the
overall artistic merits of a film. We are not in the content business. We are
in the business of exceeding the expectations of our members and customers, and
thus our goal is to offer the widest possible selection within our broad
parameters of our "no NC-17 or X" standards.
Blockbuster has always tried to provide our customers with a variety of choices
while maintaining our family orientation. As you know, we will not carry "X"
rated or "NC-17" rated films. However, there are unrated film titles we feel
may contain content unsuitable for children, and we designate these titles with
a "YRV" designation, for "Youth Restricted Viewing". Although not pornographic,
only members older than 17 are allowed to select these films.
Thank you for letting us know how we can better serve your entertainment needs.
We take your comments very seriously and welcome them, as a valuable tool needed
to improve the quality of our service. We hope you will give us another
opportunity to serve your entertainment needs. If you need further assistance,
please contact your local Blockbuster store. Our employees are empowered,
authorized, and expected to take care of customers.
Sincerely,
Blockbuster Consumer Services
[email protected] on 11/28/2001 12:35:08 PM
To: Customer Service/RetailOp/Corporate/Blockbuster@BBEGI
cc:
Subject: Policy from Contact Us Form
Here are the results of the Contact Us form:
FORM: promo2.blockbuster.com/contact_us
FORM submitted at 11/28/2001 1:35:08 PM
First Name: Dave
Last Name: Scarpa
Issue category
olicyIssue: I'm dismayed that all your stores have decided in the instances
where both a seperate Widescreen And Pan and Scan DVD is released, to only
stock the Full Screen. I own a widescreen set and refuse to watch a film
that has Pan & Scanned. I cannot believe a buisness the size of
Blockbuster could not stock Both and that displays could be set up so that
members can clearly choose which they are renting/Buying. I will have to
seek other venues for my movie rentals if this policy does not change.
Both the Mummy Returns and The Grinch, as well as Cats& Dogs, were
examples of this happenning.
Thank You
This hereby concludes the contents of the form.
