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Newbie help needed - RCA DTC100 issue! (1 Viewer)

ThomasChu

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Feb 4, 2003
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I recently purchased a used RCA DTC100 receiver and I'm having a problem with the set-up.

Under the "assistance" screen menu there are only 7 options. There should be an 8th option which would be "monitor set-up". Under the monitor set-up I should be able to change the retrace timing to output through the VGA converter into the back on my TV.

I have a 53" Panasonic HDTV that requires the VGA converter. Since I do not have the 8th option on the set-up, the picture is offset and a black bar appears on the side of my TV (even when I adjust it on the converter it varies from channel to channel).

I hooked up a friends RCA DTC100 and his receiver had the 8th option under "assistance" and I was able to properly set-up my TV.

RCA's help line is closed for the evening, so I'm asking for any assistance from this forum. Your help or ideas would be GREATLY appreciated.

Thanks!
 

Dennis Nicholls

Senior HTF Member
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Oct 5, 1998
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DirecTV sends firmware upgrades over the air. Your friend's receiver may have a more recent firmware version than the one you purchased. Hint: did the previous owner use it only for OTA?
 

ThomasChu

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Joined
Feb 4, 2003
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I called RCA this morning and apparently the reason I don't have the option is because my receiver has old software. It seems the receiver has not been used for awhile and therefore did not receive necessary updates. RCA is scheduling a technician to come to my house and update the software, then all should be well.

Thanks for the help!
 

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