Newbie help needed - RCA DTC100 issue!

Discussion in 'Archived Threads 2001-2004' started by ThomasChu, Feb 5, 2003.

  1. ThomasChu

    ThomasChu Auditioning

    Joined:
    Feb 4, 2003
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    I recently purchased a used RCA DTC100 receiver and I'm having a problem with the set-up.

    Under the "assistance" screen menu there are only 7 options. There should be an 8th option which would be "monitor set-up". Under the monitor set-up I should be able to change the retrace timing to output through the VGA converter into the back on my TV.

    I have a 53" Panasonic HDTV that requires the VGA converter. Since I do not have the 8th option on the set-up, the picture is offset and a black bar appears on the side of my TV (even when I adjust it on the converter it varies from channel to channel).

    I hooked up a friends RCA DTC100 and his receiver had the 8th option under "assistance" and I was able to properly set-up my TV.

    RCA's help line is closed for the evening, so I'm asking for any assistance from this forum. Your help or ideas would be GREATLY appreciated.

    Thanks!
     
  2. Dennis Nicholls

    Dennis Nicholls Lead Actor

    Joined:
    Oct 5, 1998
    Messages:
    9,106
    Likes Received:
    386
    Trophy Points:
    9,110
    Location:
    Boise, ID
    Real Name:
    Dennis
    DirecTV sends firmware upgrades over the air. Your friend's receiver may have a more recent firmware version than the one you purchased. Hint: did the previous owner use it only for OTA?
     
  3. ThomasChu

    ThomasChu Auditioning

    Joined:
    Feb 4, 2003
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    I called RCA this morning and apparently the reason I don't have the option is because my receiver has old software. It seems the receiver has not been used for awhile and therefore did not receive necessary updates. RCA is scheduling a technician to come to my house and update the software, then all should be well.

    Thanks for the help!
     

Share This Page