Well, I've been floating on cloud nine lately - I got my brand new Toshiba 65HDX82 yesterday - looks awesome!! Comcast confirmed my appointment to receive HD cable next Tuesday - after buying my dish back for $400 Lastly - I knew UPS would be delivering my new Pioneer Elite vsx-45tx today. How could things possibly get better. Boy was I wrong. When I arrived home from work I saw the box sitting inside the front door waiting for me to dig in. When I opened the outer shipping box I immediately saw the label for my new receiver on the inner box. I couldn't wait to set it up and listen to anything I could get my hands on. Unfortunately, one of the first things I noticed was that all of the stickers on the box had been cut off. That's strange - the outer box was fully intact and sealed. I then noticed that the bottom of the box was sealed with "Pioneer" tape. The top wasn't - things weren't looking good. I opened the box and noticed that everything was neatly wrapped in foam and plastic bags. Already very worried, I immediately pulled the receiver from the box and noticed that the serial number tag was gone - cleanly removed and replaced by a new sticker which had been obviously made by a cheap label maker. I also noticed some "sticker residue" on the bottom edge of the receiver where I suspect that there was a sticker that said "do not remove this seal or you will void your warranty (although I don't know if this should be there or not). Now thoroughly depressed, I also noticed that the front of the receiver didn't have the usual protective plastic film on the screen which I thought was always there on new electronics. I immediately ran for the phone - I didn't get home until 8pm tonight - they were closed. I quickly checked there web site because I new that it clearly stated that they only sold new items with a full warranty (or had it?). comparing my printout of the screen to the web I noticed they had already covered there tracks (partially). It originally stated (I have the printout): "ALL PRODUCTS ARE BRAND NEW AND COME WITH A 30 DAY DEFECT EXCHANGE GUARANTEE AND A FULL ONE YEAR PRODUCT WARRANTY" It now says: "ALL PRODUCTS ARE BRAND NEW AND COME WITH A 30 DAY DEFECT EXCHANGE GUARANTEE(except TV's and large speakers).CALL (800-957-7829) FOR ANY EXCHANGES. AFTER 30 DAYS,WE WILL SERVICE THE PRODUCT FOR YOU FOR ONE FULL YEAR." Well, It still says all products are brand new. How do I know if mine is new or not? It may be, but I am suspicious. Does anyone else know how these receivers are normally packed? There was a piece of "blue-green" tape holding the front panel door closed, but do they normally have protective film on the screen? It looks new - its clean, shiny, free from scratches. All of the manuals and paperwork (including the 2 YEAR Pioneer warranty) were in plastic bags. I'm not sure I can determine this or not. The other issue is the warranty - they obviously realized that their very deceiving statement about the warranty was going to get them in trouble - it changed from last week when I printed the page. Unfortunately, I should have noticed that it didn't say "manufactures warranty" I will call them immediately tomorrow morning. I doubt they will tell me much - "of course it's new". "our website doesn't say it's a manufactures warranty". If I try and return it they will hit me with a 25% restocking fee plus shipping. After everything settled down - I did plug it in and it does work. Should I keep it and just be more cautious in the future? I did pay a very low price ($800 including shipping - this should have been the first clue I shouldn't buy it). Do you think raising a stink will do anything besides raise my blood pressure? If I knew it was new and they just removed the labels so it couldn't be traced I may consider keeping it to avoid all of the hassle and fees, but if it is re-manufactured I don't think it is worth it even if it does work. Luckily I confirmed that the local shop where I purchased my new tv is an authorized dealer.