My HK 630 just went AWOL on me :-( (1 Viewer)

[EricRWem]

NOTE: I have NOT installed the new firmware yet for this unit.

Wow. I may have a very serious problem with my 630. Out of nowhere, starting tonight, it's decided that it likes to shut itself from on to standby after 60-75 seconds. Max.

I even took the batteries out of the remote on the off chance that it was doing something.

I'm now going through the troubleshooting suggestions, starting with three minutes unplugged. If that doesn't work, a system reset. If that doesn't work, I'm screwed, I guess. Then I get to go through a nice hassle.

There haven't been any storms and the unit has been hooked up to a fully functional, good surge protector the entire time I've had it.

I hear it click in the unit and then a few seconds later, poof! You hear the normal clicking as it goes from on to standby. I get about 75 seconds before this happens.

I just did the 5 minutes unplugged, it's still there. So now I'm going to do a full system reset.


Ok, that didn't work either. I even plugged it in into the wall, without any surge protection, to test and see if there was anything wrong with the surge protection. Cut out in less than 75 seconds again. So, I guess I suddenly have a problem on my hands.

Any ideas what the hell this is?

P.S. I notice that the time it stays on seems to decrease with each effort. I'll stop doing it.

 

[Phil A]

Eric, no idea. Does not seem like it is going into an 'auto protect' type mode from a short. Almost sounds like a 'sleep timer' mode. Strange. There are links to HK here about issues: http://www.avsforum.com/avs-vb/showt...ghlight=HK+630

 

[EricRWem]

Yeah, I've already invaded that thread. Twice now, as of this morning.

I know that there's one description in the manual about what happens if there are "shorts" on either the speaker or receiver side. This situation does not match that scenario at all. As best I can determine, there are no "shorts."

For the minute that it stays on, I have perfect sound out of all speakers. I was settling down last night with Die Hard SE when the first started to happen.

I'm totally at a loss for it. I've even looked to see if there is some bizarre "sleep timer" mode, like you suggested, and I couldn't find it. I can't spend much time in the OSD since, of course, this thing shuts down on me within a minute.

I also notice that my time increment is gradually decreasing everytime I turn the unit on. I'm under 60 seconds now.

:frowning:

 

[EricRWem]

The light is orange all the way. No reds.

 

[Rob Tomlin]

Karma?

 

[EricRWem]

I don't believe in Karma.

 

[Rob Tomlin]

To quote John Lennon: "Instant Karma's gonna get you! Gonna stare you right in the face!"

 

[EricRWem]

Anyways, back on topic:

I disconnected everything and plugged it into the wall straight, without even a surge protector. Shut off in 30 seconds even after doing all the reset procedures. So, I guess it's outta here. Case closed.

 

[Rob Tomlin]

Ok, fair enough, back on topic:

Eric-

Have you tried disconnecting your speaker wires from the speakers? Take a look at the connections. If there is a problem with the speaker connection, it can make the unit turn itself off.

This goes for the connection to the Receiver as well as the speakers. Double check all of them. You might want to try that before dealing with the pain in the ass warranty service (its times like these that you wonder if those extended warranties offered by B&M stores like The Good Guys is worth it).

 

[EricRWem]

Long story short:

I've done everthing you've suggested Rob. Even after disconnecting all things and plugging into a wall in another room it shuts off after 30 seconds.

I talked to my HK rep personally that I've had contact with over email since purchasing the unit in June.

We've determined together that some sort of internal failure has taken place.

Now, the 630 line has been discontinued.

The best they could do for me was either wait on repairs for this unit, which would take an eternity, or do an advance exchange on ANOTHER refurbed 630.

Nothing against them or anyone, but my parnoia meter went up a notch about going to the refurb well a second time.

So...we made an agreement that I turn the unit in for a full refund of what I paid back in June. From there, my rep will see to it that I get a new HK 635 and I'll simply pay the difference at that time.

At this rate, I may as well go for the gold and finish it.

 

[Rob Tomlin]

You are doing very well if you can get a full credit towards the purchase of a new HK receiver.

No brainer...

Do they have a unit that has iLink input? If I were getting a new receiver or pre/pro, I would want it to have iLink (as long as the cost wasn't prohibitive).

 

[Steven Simon]

Nice to see the thread back on topic.... Let's keep it that way...

 

[EricRWem]

Amazingly, their entire line of receivers seems to be devoid of I-link. Even the juggernaut 7300 doesn't have it. I just emailed my man real quick and asked him about that.

Curious...