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Discussion in 'Archived Threads 2001-2004' started by Craig Chatterton, Jan 24, 2002.
Here's an Email I sent to Fandango the day we went to see LOTR, December 26, 2001.
On the few occasions when I've used Fandango, I've done it the old-fashioned way: i.e., insert a credit card into a machine to pick up the tickets. I've always been dubious about the "print your tickets" at home, because it's never been obvious to me that theaters are properly equipped to handle it.
Have you considered disputing the charge with the credit card company? Might be worth a shot.
What a joke. Didn't give you any records of the transaction and seems like they sent you a "Sorry, No Refund" email template for customers who have complained about the same thing.
Thanks for the warning.
Fandango is awesome...never had a problem. It does clearly state on the web site that there is no refunds or exchanges. So...whats your question? Doesn't sound like its a Fandango problem at all...sounds like its a problem with the theater you went to. Since the manager offered to walk you into the theater without paying again what else are they supposed to do?
Not to be accusatory, but have you checked to make sure that you did copy the confirmation # correctly? That was my first thought as to the problem.
Assuming the # was correct, then perhaps what someone previously said: talk to the theater manager. It sounds like a problem with their hardware or staff, that caused the delay.
I've used the Fandango "print your tickets at home" service approx. 5 times in the last 3 months or so. I believe only once have I been able to get into the theater with no problems. It seems almost every time the scanner at the theater was broken, or wouldn't read the print out upc code. To be fair, the people at the theaters were very good about taking care of the problem, and we never experiencecd an exceptional delay in getting in. However, I don't think I'll be using Fandango again unless I've a great fear of all the shows being sold out (ala LOTR opening night).
I've used Fandango several times over the past few months and had no problems whatsoever. I've bought at the machine and pre-bought tickets as well. I always think about how great it is whenever I stroll past the lines at the window and pick up my tickets at the empty machine.
If you had purchased non-refundable airline tickets and not shown up for the flight, do you think the airlines should refund your money? Fandango has no way to know if you went to the theater or not.
It sounds like the theater owes you the refund, not fandango. You should have had the manager comp the tickets to the next show instead of waiting in line and buying them.
I've used Fandango twice so far, once pre-ordering my tickets and picking them up at the machine by swiping my credit card, and once using the 'print at home' (or, in my case, work) option when I wanted to see LOTR on opening night. Both times worked like a charm for me.
Tickets are expensive enough already that after adding in Fandango's $1 service fee I'll only use them when I want to ensure seats either for a group or on opening night, though. But when I've used 'em, it's worked.