Well, unlike most of the people who frequent this forum, I live less than 10 miles from Adire(their new address).. So, today I ventured off to purchase my tempest and 2 pr-15's.. This was their first day open at their new address. I showed up at about 9:40am and they don't open until 10:00am, but I saw folks inside so I thought I would give the door a try a little early.. Success! Upon entering, I was greeted with a warm good morning and introduction from none other than Mr. Dan Wiggins, himself. After telling him what I wished to purchase, he took me into the warehouse area to pull them. The warehouse was in a slight disarray which is completely understandable and expected since their official address change was only 2 days ago.. He hopped in the forklift and pulled down a pallet of boxes.. I had asked if I could get the pr-15's pre-mass-loaded which he was happy to oblige. It was kind of cool to see the CEO of a company with pink hands from palming all the modeling clay and packing it into my PR's. THAT's what I call service. The few lingering questions I had about the design I had in mind were answered and explained to me very courteously. He never made me feel like my questions were dumb or like I was wasting his time. By the time all the mass loading was done, all the questions I could think of were answered. We then went back to the office area with me new equipment where I happily paid cash. After the receptionist gave me my receipt, Dan offered to help me carry my new parts out to my truck which I declined. I was so happy with the great service at that point, I just wouldn't have felt right asking for more. Overall, I am extremely pleased with my expierence with Adire Audio, and would/will recommend them to everyone. Dan is da man! I just thought I would share this with all of you since 99% of you aren't as fortunate as I am in living so close.