I purchased a 2100 from Dell back in May. I really liked, it as it was my first entry into front projection. I came into tough times and had to return it. That was at the end of May. Would you believe that they have yet to refund my $1000. It has been over 3 months. Everytime I talk to a customer service rep. they keep telling me that your refund is being processed. I am between a rock and a hard place. A thousand does not sound like a lot, but when you are three months behind in your rent it is. I have sold my Cannondale, Samsung HD-1000, PS Audio Ultimate Outlet, countless DVDs, and I am in the process of selling this computer moniter I am looking at. I keep calling Dell and keep getting the run around. I hope in posting this here they will be moved to action. They could have at least given me a loaner projector while they are refunding me my money. For the past three months I have had no projector and no $1000. The reason they give me is that the projector was lost. They set up delivery by means of airborne express. I think they delivered it to the wrong branch at dell. Then they took it somewhere else, whatever. So I talked to the Supervisor who knows the situation and tried to be helpful by putting a refund even though they could not find the projector. A month later I call back only to find out that the refund was rejected because there was a hold on my name. I talk to the Supervisor again, and being the helper that he is, he called to the department to get my name off hold. Great, it is finally going to go through. A month later I find out it was rejected again, but this time I can not talk to the Supervisor because they have connected me with somebody in India. The nice gentleman from India assured me that he has fixed my problem and that I should be recieving a refund in 5 to 7 business days. September 11, and still no projector or refund. Can you say Dell Sucks? Everybody all together, DELL SUCKS!