I ordered a fairly large number of cables from Blue jeans cables for my new front projector setup. After receiving them ( only a 3 day turn around from Washington state to NY), I decided to run only 1 set of component cables to my projector, instead of the 2 I had planned to. This involved me being stuck with a 30 foot component cable I had no use for. I called Blue Jeans cables, told them my situation, and was told I could return the cable for a full refund. Within 4 days I received a box containing a different cable I had substituted (a 3 foot component cable), as well as a refund check for the price difference. This is truly fantastic service. I know where I'll be looking next time I need some cables.