{Moved} Toy Story 2 DVD [Error]

Discussion in 'Archived Threads 2001-2004' started by Howie A, Mar 10, 2003.

  1. Howie A

    Howie A Second Unit

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    Its seems that I have picked up a faulty copy.
    Has this ever happend to any of you?
    I have had it for quite a while but never tried to play the Wide Screen Version of the film. (until now)
    After reading about the best movies to demo I thought I would give this one another shot
    and see if it is as great as everyone has been saying. So I figured what the heck I'll watch
    the WS version this time through. On both my players the DVD could not get passed 2 min 56 sec.
    Both of my machines rejected it like the disk was dirty. The screen went black and
    it seemed to be spinning looking of the right data to display. (spinning,spinning)
    After cleaning both the disk and the players with some Scotch products that I have,
    the problem did not go away. I really only looked at this disk once and this would be the
    2nd time using it. I noticed that it had no problem getting through this scene in the
    full screen version. (which is how I watched it at first)
    The disk surface seems to be clean, is it possible that one of the layers on the
    DVD has a problem and the other works fine?
     
  2. PaulP

    PaulP Producer

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  3. Howie A

    Howie A Second Unit

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    I have the one in the white case. It called the Toy Story & Toy Story 2 (2 Pack). When I go to play movie it then gives me the choice WS or FS.
     
  4. Howie A

    Howie A Second Unit

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    Want to trade?? [​IMG]
     
  5. NickSo

    NickSo Producer

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    I have the ToyStory2 Two pack as well, and i dont have the option to choose FS/WS.. Its just widescreen/anamoprhic
     
  6. PaulP

    PaulP Producer

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    Oh the 2-pack. Why? The Toy Box is so awesome.
     
  7. Dave Mack

    Dave Mack Producer

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    My Toy Story 2 freezes during the 'blooper" reel.
    Not my player... Didn't notice til' it was too late to exchange...

    [​IMG] D
     
  8. NickSo

    NickSo Producer

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    The toy box is like $88 CAD... the 2-pack was on sale for $30 thats why [​IMG]
     
  9. Howie A

    Howie A Second Unit

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    It was a gift.


    I am hoping Disney will stand behind their product.
    I found this site and reported my problem about the defective video.
    http://studio.go.com/cgi-bin/gmail/g...lem/report.tpl

    I just hope they do the right thing. If they contact me at all by phone and they are willing to do an exchange, I might consider asking if I can pay the difference and get the Toy Box Set instead of the 2 disk one I have now. Though I dont think that will be an option..

    This is how I explained my problem:
    When I play the movie in Widescreen presentation, the picture goes black and the dvd makes a spinning sound like it is searching to the right data to display.
    This happens in Chapter 2. The time in which the problem shows its teeth is 2mins. 56sec. into the movie.
    It seems to only happen in widescreen which I think is held on layer 1 of the dvd. The full frame version which is held on a different layer seems to get by this part of the movie with no problem. I have tried this dvd on several different dvd players in my home. All of them are different brands and they all have the same problem playing through this section on the dvd.
    There are no visual imperfections on the dvd.
     
  10. Howie A

    Howie A Second Unit

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    This is the response I got from them.
    I must say that I am very surprised I
    got a personal email so quick and not just a
    general one that I might have expected..
    Very nice touch so far.




    We shall see...........
     

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