I just watched my 3D and 2D Blu and can highly recommend the movie. The world created comes to vivid life in 3D and as I watched I was really sorry that I had not seen the movie theatrically.
What ever reason there was for this not being a success, it was not the movie itself.
I'm not sure this was ever going to be a huge hit, but I think the choice of release date was a major miscalculation by Universal. It came out the same weekend as Spider-Verse, and just one week prior to the triple-pack of Aquaman, Mary Poppins Returns, and Bumblebee. It was fighting for recognition among four films with far better-known subjects and it was not going to win that fight.
Had they waited a month until January 11, its competition would have been The Upside and A Dog's Way Home and there would have been little other significant competition until Captain Marvel on March 8.
Estimates are that the studio took a loss of over $175m on this film.