Reading praise about SVS's level of customer service may be getting old by now, but for those of us who have experienced it firsthand we realize it would be remiss to NOT share our experiences. I purchased a 20-39PC second hand and when it started developing problems Tom V. offered a free repair and/or amp replacement and the opportunity to upgrade to the PCi driver at a reduced cost. When it was damaged in shipment to SVS, rather than charge me for replacing all the damaged parts, Tom decided to send me a new 20-39PCi at the same price we had discussed for just the repair and upgrade. This is so above and beyond expectation it is humbling. I have given my personal thanks to Tom and his staff but such generosity and commitment also deserve a public expression of gratitude and praise.