Memory problem with Shuttle SN85GV3

Discussion in 'Computers' started by Thomas J. Coyle III, Jul 27, 2005.

  1. Thomas J. Coyle III

    Thomas J. Coyle III Stunt Coordinator

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    Hi all,
    I recently put together a Shuttle XPC SN85GV3 to drive a display in my dining room with input from my LAN and cable feed. I consistently had installation errors while trying to install Windows Home Edition. I swapped out the CPU, hard drive, and the DVD ROM drive to no avail. I finally removed one of the two Kingston Value Ram 256MB ram modules from the motherboard and was able to install Windows. I then removed the remaining module and swapped it with the module that I had originally removed. I was then able to reinstall Windows again without a problem. However, when I have both ram modules installed on the motherboard, I cannot get Windows to install. The BIOS is the original V3 version and there have been two updates. However, the description of the updates do not address a ram problem.
    I guess that the bottom line is, has anyone else experienced a ram module problem with this model Shuttle and how did you resolve it? I am beginning to suspect that it is a motherboard problem and the unit will have to go back to Shuttle for repair unless updating the BIOS will resolve the problem which is the next step after trying a different brand of memory modules.
    Regards,
    TCIII
     
  2. Thomas J. Coyle III

    Thomas J. Coyle III Stunt Coordinator

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    Hi all,

    It has been seven (7) days since I sent Shuttle's customer service an email detailing this problem and I have yet to hear from them. Their website says that they will respond within 72hrs. So much for Shuttle customer service.
    I replaced the Kingston Value Ram KVR400X64C3AK2/512 with Cosair VS512MBKIT400C and was able to install Windows XP Home Edition with both ram modules installed on the XPC SN85GV3 motherboard.
    I have always used Kingston Value Ram and have 512MB installed on the V2 version of the XPC SN85G which I installed Windows on without a problem.
    I guess that the bottom line here is: "DO NOT COUNT ON SHUTTLE CUSTOMER SERVICE PROVIDING YOU WITH A RESPONSE WITHIN THEIR ADVERTISED 72HR RESPONSE TIME."
    Regards,
    TCIII
     
  3. Jason Kirkpatri

    Jason Kirkpatri Second Unit

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    Thomas, this is the forum to go to:

    All about Shuttles - a niche forum

    You WILL find your answer there. I don't know anything about the Shuttles (other than I'd like to own one). Those guys on that forum, all they do is Shuttle this and Shuttle that. [​IMG]

    I guess another forum is not the best answer, but it's all about Shuttle so I figure the mods will forgive this one.
     
  4. Thomas J. Coyle III

    Thomas J. Coyle III Stunt Coordinator

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    Hi Jason,

    Thanks for the input. Much appreciated. I will give that forum a try. I plan to use more of the Shuttle SFF XPCs so it will be nice to have an in-depth knowledge base available to resolve problems.
    Regards,
    TCIII
     

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