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Marantz OSD menus disabled in Dolby Vision

Discussion in 'AV Receivers' started by Editor_D, May 26, 2019.

  1. Editor_D

    Editor_D Auditioning

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    Devin Bousquet
    I have a Marantz SR6010 and recently updated to an LG 4K HDR B8 OLED 77" with Dolby Vision.
    Anytime I am in Dolby Vision mode, say with my Apple TV 4K, the on screen display menus from the receiver will not display on the TV. If I switch the mode back to something different such as HDR10, the OSD menus work perfectly fine.
    I can't even see the volume overlay when Dolby Vision is being sent through the receiver. I even tried another TV with Dolby Vision and had the same issue so it must be the receivers fault.
    Yes, the HDMI cables are rated for 4k Dolby Vision.

    Marantz's support is pathetic and no help. Basically just telling me to turn it off and on again or try other cables. This is obviously a bug in the processing. I am on the latest firmware on all devices.
    Anyone else have this issue?
     
  2. Scott Merryfield

    Scott Merryfield Executive Producer

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    I have the same issue with my Denon X3300W receiver. Denon and Marantz are the same company, and their receivers share much of the same hardware and software. With my Denon, it's a documented limitation that is listed in the manual, so I imagine it's the same with your Marantz. Tech support should have been able to tell you that instead of making those silly recommendations.
     
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  3. Editor_D

    Editor_D Auditioning

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    I figured so. Thanks for clarifying. Any idea if newer modes don't have this issue?
     
  4. Scott Merryfield

    Scott Merryfield Executive Producer

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    Sorry, I am not sure if Marantz / Denon fixed this with their newer models -- my X3300W is a 2016 model. Hopefully someone else here with a newer model will know the answer.
     

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