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LG OLED surround audio HDMI ARC issue and not passing 5.1 audio with streaming devices??

Discussion in 'Displays' started by Osato, Dec 8, 2019.

  1. Osato

    Osato Producer

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    I have an LG OLED 65 inch TV. It is the OLED 65B7 a model. I am having an issue with streaming services and audio.
    The first issue involves the use of HDMI ARC. When Enabled my television eventually times out from the Internet and I am forced to disable HDMIARC before it will allow me to Re-connect to my Wi-Fi.
    My second issue involves streaming services and getting surround sound to work. I have a 5.1 surround sound system using a Denon receiver. I’ve looked for information on whether it is possible to do surroundsound using the streaming services on the LG TV. I’ve also looked in the settings but I have not been able to resolve this issue.Is it possible to have surroundsound using Amazon prime, Netflix, Disney+ using the app through the TV versus an external connecting streaming device?
     
  2. Dave Upton

    Dave Upton Audiophile
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    I've been able to pass 5.1 through ARC on my E7 OLED. You just have to configure your TV to output all audio that way.

    I've never seen the wifi issue you've described before. Have you upgraded the firmware and contacted LG support?
     
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  3. JohnRice

    JohnRice Executive Producer

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    A lot of people here just feel it's better and much easier to use an external streaming device connected to your receiver, rather than streaming apps in the TV. They're better made and firmware is updated more often. There are inexpensive ones from Roku and Amazon Fire TV, and the Apple TV 4K is the premium, with a matching price tag. It just seems to work better that way and you eliminate potential ARC issues, since it's connected to your receiver.
     
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  4. Dave Upton

    Dave Upton Audiophile
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    I agree with this. I use ARC in my living room since I don't have need for anything more advanced and this room only gets occasional use. That said, I use an AppleTV 4K in my main system and it works very well.
     
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  5. Osato

    Osato Producer

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    I believe I have the correct settings.
    I have sent a request to lg as well.
     

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  6. JohnRice

    JohnRice Executive Producer

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    On the Digital Sound setting, what are the other options? Is one of them "Bitstream"?
     
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  7. Osato

    Osato Producer

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    thats it!

    changed it to “auto” and I have pro logic II showing up in my receiver now!
     
  8. JohnRice

    JohnRice Executive Producer

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    PLII isn't really surround. It's two channel that's being decoded into a low grade surround, but if the particular thing you're watching is only two channel, then that's what you'll get. A lot of stuff should show up, probably, as Dolby Digital, which can be up to actual 5.1. One of the other options might be better.
     
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  9. JohnRice

    JohnRice Executive Producer

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    Also, sometimes hdmi-CEC causes problems. If stuff continues to be weird, you might turn that to "Off".
     
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  10. Osato

    Osato Producer

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    understood. The simplink hdmi Cec setting has to stay on otherwise I lose the audio altogether. I just tested this again
     
  11. Osato

    Osato Producer

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    On prime the setting has to be on pcm. If not the audio is messed up / garballed
     
  12. Osato

    Osato Producer

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    On prime and Netflix the setting has to be on pcm. If not the audio is messed up / garballed
     
  13. JohnRice

    JohnRice Executive Producer

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    Honestly, give up on the hassles of "Smart" TVs and get a streaming device. You won't regret it. People seem to be very happy with their Rokus. I have three Apple TVs, and they're just worth the cost.
     
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  14. Edwin-S

    Edwin-S Lead Actor
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    The ARC connection on my 2017 LG passes the most commonly used audio codecs, including ATMOS, as long as the app supports it. Disney+ only supports DD while NETFLiX supports ATMOS. I have not seen if DTS:X is supported as I have not seen any films on Netflix coded in it.
     
  15. Josh Steinberg

    Josh Steinberg Executive Producer
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    100%.

    I know it’s kind of a bummer answer because one of the selling points of these TVs is their smart capabilities, but in terms of setup, getting playback in the proper audio formats, and picture quality, my AppleTV beats out every TV or disc player built in app that I’ve ever used, and it’s not even close.
     
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  16. Robert Crawford

    Robert Crawford Moderator
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    I have three smart TVs and I never stream from them. I stream from my Roku and my preferred ATV4K units.
     
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  17. Edwin-S

    Edwin-S Lead Actor
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    Using a streaming app, at least on LG TVs, is not that hard.
     
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  18. Robert Crawford

    Robert Crawford Moderator
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    I just preferred doing so for units design to do so.
     
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  19. Edwin-S

    Edwin-S Lead Actor
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    Which is.perfectly fine. It is just some comments are making it sound like it is a major pain to use streaming apps on smart.TVs. it isn't. At least on LG's OLEDs.

    I'm using the Netflix, Disney+ and Amazon Prime apps and they were not difficult to set up and use.The PQ is stellar, all three support DV and sound quality over the ARC port is very good. The biggest draw back is Disney+ does not support ATMOS, but I expect that will be fixed in a future update.

    If a person prefers to use an external box then more power to them. However, if someone wants to save a few bucks then the TV apps are more than capable and not that difficult to use.
     
  20. Robert Crawford

    Robert Crawford Moderator
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    It was to me, maybe, I'm just dense.
     

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