LG OLED 65E6p issue? (1 Viewer)

[Tino]

I’m starting to have an issue with my LG OLED 65e6 less than a year old.

It seems to turn off and on intermittently every hour or so. Tried unplugging it and disconnecting Blu ray and receiver. Still doing it.

Any ideas?

 

[Robert Crawford]

I’m starting to have an issue with my LG OLED 65e6 less than s year old.

It seems to turn off and on intermittently every hour or so. Tried unplugging it and disconnecting Blu ray and receiver. Still doing it.

Any ideas?

Not good, if it's under a year than it's in warranty.

 

[Tino]

Not good, if it's under a year than it's in warranty.

I know. Hoping it was a fluke. Keeping an eye on it.

Luckily I bought the extended warranty.

 

[Robert Crawford]

I know. Hoping it was a fluke. Keeping an eye on it.

Luckily I bought the extended warranty.

Unfortunately, I don't think it's something that cures itself.

 

[Bryan^H]

Good luck Tino. I've been there, and I know how inconvenient it can be.

 

[Mike Frezon]

Sounds like an overheating power supply shutting itself off for safety reasons.

Or maybe a good dusting of the vent holes on the back of the set. Maybe they're clogged with dust and limiting ventilation?

In our household, the dog hair has been known to mix in with the dust to act as a supplementary clogging agent!

 

[gadgtfreek]

LG basically says if you unplug for 30 seconds, and it keeps doing it once powered back up, call for service.

 

[Tino]

LG basically says if you unplug for 30 seconds, and it keeps doing it once powered back up, call for service.

Yup. That’s what I’m doing today. Really pissed.

 

[gadgtfreek]

Good thing on the OLED, its a panel and a brain. Once they know what it is, quick fix.

 

[Sam Posten]

Yeah don't sit on issues like this. Send it back while warranty is good.

 

[Bryan^H]

I know with my Sony I called customer service gave them the info of my tv and when I bought it. They contacted a service tech, and four days later he arrived at my housed and fixed it in less than twenty minutes.

Pretty painless. I assume LG will handle your issue in much the same way.

 

[gadgtfreek]

Pretty much all of them work thru a contractor now that is local, and that is prob exactly what will happen.

 

[CraigF]

Re Sony, and though I'm in Canada, sounds like it's the same here. I was sort of babysitting some repair situations for a friend, and the same guy came for a Sony "factory" repair and for some third-party warranty work on a Sony. He is Sony-trained/authorised, just not an employee of theirs.

The thing I'd be concerned about: what will they do for "restitution" if the E6 can't be repaired? (It would have to be an extremely simple repair IME before they'd even bother.) Replace it with an E7? Not at all the same thing when 3D matters... Do they have spare E6s stashed in some warehouse, for just this purpose? Possible, in the U.S. at least, surely not here. I do know there are some of the more expensive x6 models still available, new. Maybe an arrangement could be made...meaning an annoying situation could possibly be turned into an "opportunity".

 

[Tino]

Thanks guys. Technician is coming on Thursday. He seems pretty confident he can fix it.

Still pissed that a retail $5000 set needs service less than a year old.

 

[dpippel]

Parts do fail Tino, but I hear ya. Hopefully this will resolve the problem and be the end of your LG woes.

 

[Tino]

I’m all the more upset because I love this set so much.

I fear Craig’s scenario above.

 

[Neil Middlemiss]

Hey Tino, hope the issue with your TV is a quick and easy fix. I’ve been looking at LG 4K TVs and was curious what player you have hooked up to it to watch your 4K discs?

 

[Tino]

Hey Tino, hope the issue with your TV is a quick and easy fix. I’ve been looking at LG 4K TVs and was curious what player you have hooked up to it to watch your 4K discs?

Hi Neil

I have the Samsung 4K player. The first one. Forgot the model number sorry. K6800 or something like that.

 

[CraigF]

I’m all the more upset because I love this set so much.

I fear Craig’s scenario above.

From what you said the tech said, I personally am hopeful for you. I mean, it sounds good to me. I realize how valuable these x6 models are to their owners.

It may simply be a matter of the tech hooking up his laptop to your display. As an authorised tech he'll have some software that will check the ID (S/N, batch, build date, etc.) of your model, and probably bring up any related service advisories, plus have a bunch of solutions. Some may be automated solutions, internal operating parameters adjusted (there are a lot of those for emissive displays at least, the only ones I'm familiar with...), some kind of reset done, and then everything's "like new" again. This is what I call a fast type of modern repair for an intelligent device, the capability has all been designed in and it's really pretty sweet. I have no idea what LG actually does though, no experience/knowledge with their repair...

But what I really wanted to say is something that I was told to do by my friend: tell the tech that your display is (ISF) calibrated, if it is. This is because some repair scenarios may require some type of "reset" to complete, and there can be various severities of resets. The tech may choose the most severe/all-encompassing one for convenience and "guaranteed" results, even though a lesser one could suffice, and it's not unheard of that calibrations can be wiped out. They shouldn't normally be, but it can happen, and one can even think of reasons why you'd want it to happen. It may not be possible to wipe them out on the E6, but just a heads up to mention it.

[I realize if certain operating parameters are changed, theoretically a new calibration may be required anyway, for the purist, so losing an existing one may be moot. But better to make that determination independently, rather than having it forced by a wipe out IMO.]

 

[Tino]

OH well

Technicians came and replaced the mother board and the power supply.

Still having the same problem. Keeps shutting off and restarting.

Disconnected everything from the tv.

Watching Vudu thru the App.

Same thing. Technician is stumped and is calling LG.

Unbelievable!!