Well, the final game from my Amazon.com PS2 bundle deal finally arrived last week. Much to my disappointment, the game (Contra) was CD-based as opposed to DVD-based. My PS2 has been having problems reading CD-based games for about 6 months now, and Contra was no exception. I put in the disc, nothing happens, and eventually I get a "Disc Read Error" message. I purchased my PS2 at launch (about 2 years ago now), and it is long out of warranty. Skeptical, I called Sony's customer service number tonight and described my problem. After going through some basic troubleshooting questions, the rep told me that given the nature of my problem and the fact that I purchased my PS2 at launch, he was authorized to waive the repair fee (normally about $120) if I sent the console to a Sony Service Center. He gave me detailed instructions on what to include in the package, as well as shipping and turnaround time information. I know that Sony sometimes gets a bad rap for the build quality of their consoles, but my experience today shows me that they are really making an effort to please their customers. I can't wait to get my PS2 back.