I had the same problem. The source of the problem seems to be confusion with regard to whether one is referring to HBO itself, or the HBO Go or HBO Now platforms.
The last I had heard was that not every cable company was participating. Is Xfinity? I have an HBO subcription, will I get Max for free?Yeah, HBO ain’t doing a great job there. As I understand it, this is the deal:
-If you have HBO as a TV channel from a cable or satellite provider, you will get access to HBO Max as part of that subscription.
-If you subscribe to HBO Now directly from HBO’s website, you will get access to HBO Max as part of that subscription.
-If you subscribe to HBO Now through a third party service or device (for instance, you subscribe through iTunes and are billed by Apple), you will not get HBO Max as part of that service.
-HBO Max costs the same as HBO Now and includes everything on Now. So if you pay for Now and don’t get Max, cancel Now and sign up for Max.