just charged $95 this month for cable internet service? (1 Viewer)

[Chris Shelly]

Hey,

I was checking my credit card statement online just now and noticed that I was charged $95.00 this month for my AT&T cable internet service. I did not get anything about a rate increase.

I sure as heck am not going to pay $95.00 a month. In fact I would like to complain about the current rate of $44 a month. My e-mail server hardly ever works and the service has been very slow. Also outages happen on a weekly basis. I used to be on the @home network and the service was much better then.

Anyone one else on AT&T having the same problem?

Chris

 

[John Chow]

Check your bill perhaps? Time Warner messed mine up one month and added the extended cable service to my bill. Took me about 3 months before they finally credited my account back. The advantage is, once they finally fixed the bill, they didn't turn off my cable

 

[Chris Shelly]

That is what is most interesting is the fact that I did not even get a statement this month. I discovered the charge when I was balancing my credit card statement.

To add insult to injury I call 24 hour customer service. It turns out if you need to speak to 24 hour customer service you must call between 8am and 4pm eastern time.

 

[Alex Spindler]

I guess they're advertising a 24 hour notification of their hours.
Yeah, I would suspect that they have lumped charged your internet and cable service in one. This is assuming that you have both. If not, then they have definitely overcharged you.

 

[KyleS]

If you didnt get a bill this month are you sure they didnt just bill you for 2? The only way you can get this straightened out is to give the customer service number a call and ask. Then if you dont like the response you can start a bitching
KyleS