Is the Denon 5800 upgrade worth it? (1 Viewer)

[Mr. Brian]

I was contacted by Denon and told my 5800 is ready for the upgrade. I was wondering if anyone has experience with the upgrade and could say anything about it? While it would be nice to have an up-to-date receiver, I'm wondering how many of the new features I will actually use.

Thanks,

Brian

 

[Richard Goode]

Brian, looks like you were one of the lucky ones on the early list. Mine is due back on tuesday according to UPS. I would highly recommend the upgrade, the faster processing chips should also make a difference. And think the THX ULTRA 2 with the cinema and music modes should sound great. I think the variable crossover will be very helpful for people with smaller speakers. I haven't heard of any reviews on the upgrade yet, but I will post my thoughts tuesday or wednesday of next week. Have a great weekend.

 

[EricN]

Richard, I will appreicate your comments when your 5800 comes back. I am number 265 on the list so I am probably up for July. I already have HD via my Dish 6000 and 480P upconvert from my iscan so the conversion abilities of the 5803 were not a major priority. Everything else (except the digital link to the 9000) looks to be about the same with this upgraded 5800.
I hope you like it!

 

[Trevor Schell]

I am looking forward to getting my Denon 5800 back by Tuesday.

 

[Scott Rigby]

Just a word of caution, I sent my AVR-5800 to the NJ facility by UPS and it arrived damaged beyond repair. I am also aware of 3 other units that were destroyed by UPS. My receiver is insured but that is no guarantee that UPS will pay. I recommend not using UPS. They came and took my receiver from Denon last week and can't even tell me where it is. One person double boxed his receiver and it arrived OK but Denon didn't double box it for the return trip and when he received it back it was a total mess.

Scott

 

[Scott Rigby]

As expected, UPS has denied my claim, they told me they didn't see any damage to the box or the packing(even though Denon says both were damaged)and that the receiver had to have been damaged by someone else.


Scott

 

[Richard Goode]

I just received my AVR-5800 back from Denon yesterday. It was double boxed and packed very well. They did a great job on the return packing. I will post my thoughts on the upgrade in the next day or two.

 

[Oliver]

@Scott Rigby
That remind me of a film, I cannot member the name, but in that film a company for life insurance and health care denied automatically every inquiries by method. Now I cannot remenber one single case since I read this forum where only one with a damaged package send by UPS can report of a refund. Stange isn't it? UPS is not stupid, they have their people looking what consumer say about their service, and they surely will know about this being wrote here too.
My advice: take a lawyer and sue them. They will finely pay and perhaps they will have to for many others also if your lawyer get to the bottom of the story. I do not know about US laws, but from my understanding if bedween Denon and your home only UPS had the package you have a real good chance. You should save all evidence right now, if you package was damaged by UPS, evidence will be easy to be retrieved.

 

[GrantM]

the movie you're thinking of is probably "The Rainmaker" based on the book by John Grisham
and it sucks that UPS denied the claim. sorry!!!

 

[Sean_Cunningham]

The shipping store that I use recently told me that the incidence of boxes destroyed by UPS has been going up, and that they almost never pay on insurance claims.

 

[John_VI]

Since this is turning into a UPS-bashing thread, I'll play along. I had to return an item to Harman Audioi in California via a UPS call tag. I called UPS to see where I could drop it off and was told that any Mail Boxes Etc would take it. But my local MBE told me that they are no longer accepting drop-offs on UPS call tags because UPS has refused to pay them for the service. HE said that since he refused to upgrade to the latest UPS software, UPS has been a pain in teh ass ofe him.

On the other side of the coin, when I had a speaker delivered recently it was a rainy day. The UPS truck leaked and the box got wet. The driver could have very easily dropped the box on my doorstep and made a qujick getaway, but to his credit, he rang my doorbell and stood there while I opened the box and verified that I was satisfied with the shipment.