Is Harman/Kardon duping unsuspecting customers????

Discussion in 'AV Receivers' started by amanWadhan, Sep 6, 2005.

  1. amanWadhan

    amanWadhan Agent

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    1. Recently I purchased a H/K AVR335 Receiver. Although it was properly packed, I did not get
    any warranty card with the it. Otherwise I got all the accessories. On enquiring, the dealer
    told me that the H/K does not provide any separate warranty cards with its receivers and the
    product is replaced/repaired if it is found to be faulty i.e. warranty is by the word of mouth.
    Is this correct? Can the users tell me if they got any warranty card along with the operation
    manual and setup code booklet.

    2. The receiver that I got did not have the sticker of the distributor on the carton. The other
    products that I purchased (JBL Northridge E Series speakers) had the stickers intact. The stickers
    have the price, date of manufacturing, date of import, country of origin etc. written on them. On
    enquiring from my dealer, I was told that the receivers are not tagged individually and they are
    imported in a master carton (each containing a number of receivers) and it is the master carton on
    which distributor's sticker can be found. I don't know whether this is correct or not. Anyone who
    has any idea about this, please elaborate. Can anyone also tell me as to how to distinguish an
    original H/K receiver from a fake look-alike?

    3. I am also not able to program the Remote Controller of AVR 335 for my Sony DVD player. Is it
    normal to have such compatability issues or is there something wrong with the receiver? Here I
    would like to mention that I have been able to program the remote controller of AVR335 for my Sony
    T.V. quite easily.
     
  2. James Phung

    James Phung Second Unit

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    I think the important question is, did you buy your HK receiver from an authorized dealer? Harman (who also owns, JBL and Infinity) usually checks that you purchased their products from authorized dealers.
     
  3. John S

    John S Producer

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    Sales reciept is nearly always good enough for warranty validation.


    It does sound like this retailer may not be H/K Authoized though. Hard to say, and only H/K could really tell you.
     
  4. amanWadhan

    amanWadhan Agent

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    Anyone who is owning a h/k receiver, can you tell me whether or not you received any warranty card in the carton My authorized dealer has also given me the receipt but what I want to know is that whether a warranty card comes from the side of the company or not. Also, if any one can give me the e-mail of the customer care of h/k or tell me how to post my questions on their website. thanks

    My receiver carries a serial no. on its back and the date of mfg. Is this the test of whether or not the receiver is genuine??
     
  5. John S

    John S Producer

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    Product registration looks like it is available online....

    http://harmankardon.com/Default.aspx


    That link will tell you if the retailer is factory autorized or not as well.

    If they are authorized, I wouldn't hesitate to go with it.
     
  6. Paul Mor

    Paul Mor Stunt Coordinator

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    You are warrantied by a valid receipt from an authorized dealer, not by the registration card. I don't believe my H/K had a registration card, but if it did, I didn't send it in. Doesn't mean I don't have warranty coverage though.

    As for the remote, how old is the DVD player? My experience has been that it may not work with an older piece of equipment. (older could be only 3-4 years old, too).
     
  7. amanWadhan

    amanWadhan Agent

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    I purchase my DVD player in Dec 2004 so it is not very old. Is this a thing to worry about or is it something that can happen ordinarily? thanks for the help.
     
  8. Greg Thomas

    Greg Thomas Second Unit

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    I can't remember if I got a warranty card with my HK, but if I did I never sent it in. Your receipt is good enough for warranty purposes, provided its from an authorized dealer.

    Some devices may not work with the HK remote. You might have to try all possible DVD codes for Sony. My HK remote on my 325 was a learning remote, I believe. It should be able to find the right code.
     

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