Is DVDPlanet gone?

Cassy_w

Second Unit
Joined
Jan 2, 2003
Messages
467
Hi. I sent in over $300 worth of DVD's for a trade-in with DVD Planet, but the company seems to have disappeared. Their phone was busy every time I called it the last two days and they have not responded to any emails sent over the last 7 days (other than the auto reply emails, of course).

Worried.
 

Mike_Richardson

Supporting Actor
Joined
Sep 11, 2002
Messages
639
DVDPlanet is still very much there -- but they've got a 20% off sale of their own going and it seems their already non-existent customer service is taking a hit more than before.

Do you have Mark Harrill's address? He ran Digital Eyes and is now running DVD Planet -- I will PM you his address, he usually responds within 24 hours and he also has an assistant who will take care of things.
 

Deepak Shenoy

Supporting Actor
Joined
Jul 3, 1998
Messages
642
I have sold them a lot of used DVDs and the store credit usually shows up in my account within 2 weeks of mailing. Shopping with them can sometimes be a frustrating experience (their site isn't the most user-friendly and their customer support isn't the most responsive), but I stick to them because of all the Criterion DVDs I buy each month. In any case good luck. Hopefully the store credit will show up soon in your account.

-D
 

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