I have been a Dish Network customer for several years. I am on my 4th ViP722 HD DVR. The first one that they set me up with when we signed up lasted nearly the whole time I've been a customer. Then the hard drive crashed and burned on us a few months ago and we lost everything we had saved. I call them, they send me out a new one ( a refurb), I get the new one and get it all set up. And it was faulty. It immediately started glitching on us, and the pausing DVR function stopped working that same day we hooked it up. It was to the point that I could barely watch TV on it so I call them the next day and they send me out another one (and offer me a free movie for my inconvenience (big whoop) because by the time I get my third one (another refurb) I've been without a DVR for 9 days, and the last few days of that time nearly unable to even watch TV because the DVR kept freezing live TV on me. So now the one that I have currently began freezing on me a couple of weeks ago (only had it a few months) while watching DVR, and this morning after the standard nightly reboot that it does after updating, my DVR is inaccessible (GRRRRR). I'm pissed now. Not sure how to handle it with Dish Network, I've been happy with them otherwise. I particularly like that their DVR runs two TV's and you can use the DVR on two different TVs (I don't think anybody else does that). MY only other option is to switch to DirecTV as I refuse to use Comcast. I don't think DirecTV DVR's will operate the DVR function on two different televisions. How would you handle the next interaction with Dish Network? I'm at the point where either they are going to upgrade me for free to a new ViP922 Slingbox DVR (at which point I'd be happy to sign a new 2 year agreement)or I'm threatening to leave. I've been a good paying customer paying on time every month for several years. I dont' want another damn refurb, and I think they owe me for all of this inconvenience because setting them up isn't exactly a simple process.