I'm having trouble helping my dad get a hard drive up and running after his attempt to uninstall Norton Ghost 10 (as part of the System Works 2006 Premier package). He installed NSW 2006 on his one and only hard drive and I gave him an external drive to hold his backups. He couldn't get Ghost to work properly, and went down the road of trying all the Symantec troubleshooting steps to uninstall it. By the time he called me to try and help, his computer would no longer boot... it would crash and freeze in error. Thankfully, all his data and pictures, with the exception of his e-mail and (probably IE favorites) was copied to the external drive prior to installing NSW 2006. The disk is taken over by some NSW process that he can't get to stop, and when the right program elements are not found, it just hangs. The disk is locked somehow as we can't even do a windows reinstall over it... the routines start, but then come up against whatever error NSW introduces. Safe Boot and the Recovery Console haven't solved our problem. Via phone, I talked him through swapping the internal drive from his external enclosure with the one in his PC, and we have a good XP install. However, the original disk doesn't show up in "My computer" when plugged in externally. By going into Disk Management, we can see the drive (still marked "Active"), but the only option available is to "Delete Partition". We're close to just doing that so we can start over with this drive, but I was hoping there was a way to stop/change the "Active" label so we can access it once more or so to pull off any stray files that we would like to keep for his new XP installation. Any thoughts?