Mr. Handley
Supporting Actor
- Joined
- Apr 20, 2013
- Messages
- 874
- Real Name
- Paul
Yeah, the quality on Mysterious Monsters is pretty terrible (like a bad VHS), but I still bought and enjoyed it as it scared the heck out of me as a kid!
Thanks for the advice Matt.mattfire64 said:Instead of returning the whole thing you could just buy season 1 separately. Amazon currently has it listed for $16.29.
I wouldn't necessarily blame VEI for the mistake, I have found that many 3rd party sellers try to flip bad stock on Amazon for a lower price tricking customers. Just a few months ago I bought Alien Nation - The Complete Series from a 3rd party on Amazon new for a low price, only to find that the set had 2 sets of Disc 3 and 4, and no Disc 5 and 6...
Hi Jay!JayHink said:Ugh, gimme a break VEI!
Just received my copy of In Search Of... via Amazon.com and the set contains two copies of Season 2 and no Season 1.
In attempting to set up the return through Amazon there's just a return-only option & no replacement option.
I nabbed it for $39.99 and was excited to get it for the low price. Now it looks like I'll have to return it and reorder at whatever the current price is.
I emailed VEI & asked if a replacement/exchange is possible for just the Season 1 discs, but since I didn't order through them directly I likely won't have much luck with it.
In Search of.jpg
Hi Tony -- I ordered the set directly through Amazon (not a 3rd party vendor). I've done returns with Amazon in the past & they normally give two options ('Return' or 'Refund') but in this case, only the 'Refund' option was available. I did shoot an email to VEI just to see if it's possible an exchange can be made; probably won't hear back until Monday. Interestingly, I just looked at the packaging & it appears that it came from a VEI office. (see photo below.)Tony Bensley said:Hi Jay!
I wouldn't be too quick to rule out VEI sending you a replacement Season 1 for IN SEARCH OF....
A little over a year ago, I had an issue where an Amazon Marketplace vendor sent me the 2012 Edition of VCI Entertainment's A CHRISTMAS CAROL (1951), in which the second disc was not as advertised. In this particular case, I was informed that a return for refund was the only option.
I contacted VCI by phone, to explain my situation, including the Amazon Marketplace vendor's unwillingness to do an exchange. Not only did VCI send me a replacement Blu-ray/DVD combo that included the correct DVD, I didn't have to return the set that I already had.
Did you order through a Marketplace vendor, or directly via Amazon? If the latter, I should think that VEI would be even more likely to accommodate you in that scenario, as Amazon should be guaranteeing the product they send out, and not shipping out defective/wrongly packaged items, regardless of price. That's my take on it, anyway!
Best of luck in getting the situation rectified to your satisfaction!
CHEERS!
Tony
BobO'Link -- I think what I described above is exactly what you mentioned in your post (ordered *from* VEI with "Fulfilled by Amazon.") I used VEI's storefront page to send my initial email last night so glad to hear I'm on the right track. If I can get an exchange for S1 without refunding and re-buying, that would be great. If not, I'll definitely refund and hit up the $41.99 price.BobO'Link said:I'm guessing you ordered *from* VEI with "Fulfilled by Amazon." If so, I'd just contact VEI through Amazon to ask about a replacement S1 set (use VEI's storefront page to ask them a question via the link on that page). You should hear from them in plenty of time to initiate a return for refund if they can't do anything. If not purchased from them, the current price from VEI and "Fulfilled by Amazon" is $41.99. Still a great price. In that case I'd initiate a return and just reorder with the VEI "Fulfilled by Amazon" price.
Call Amazon customer service ((888) 280-4331). Tell them you want an exchange and what the problem was. I bet it works.JayHink said:Ugh, gimme a break VEI!
Just received my copy of In Search Of... via Amazon.com and the set contains two copies of Season 2 and no Season 1.
In attempting to set up the return through Amazon there's just a return-only option & no replacement option.
I nabbed it for $39.99 and was excited to get it for the low price. Now it looks like I'll have to return it and reorder at whatever the current price is.
I think you're on the right track. You should have no problems tearing into the Clarke collection. Amazon treats each item ordered individually in case of issues so, if necessary, you'd be able to return In Search Of... without having to include anything else ordered and/or shipped with that title.JayHink said:Hi Tony -- I ordered the set directly through Amazon (not a 3rd party vendor). I've done returns with Amazon in the past & they normally give two options ('Return' or 'Refund') but in this case, only the 'Refund' option was available. I did shoot an email to VEI just to see if it's possible an exchange can be made; probably won't hear back until Monday. Interestingly, I just looked at the packaging & it appears that it came from a VEI office. (see photo below.)
20160116_133341_resized.jpg
I'm glad to hear your previous experience resulted in good customer service. I'll definitely report back what happens here.
BobO'Link -- I think what I described above is exactly what you mentioned in your post (ordered *from* VEI with "Fulfilled by Amazon.") I used VEI's storefront page to send my initial email last night so glad to hear I'm on the right track. If I can get an exchange for S1 without refunding and re-buying, that would be great. If not, I'll definitely refund and hit up the $41.99 price.
Thanks for chiming in everyone; I can't wait to watch this.
In the meantime, I bought the Arthur C. Clarke Collection (his 3 TV series) in the same order so I suppose I can tear into that one while I wait.